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Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

Before posting, please ensure the following:
  1. Search if your idea for a feature is already listed below. If yes, then vote for it by clicking the Vote button.
  2. If it’s a new idea, kindly post a detailed description of your suggestion or idea.

If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com

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488 results found

  1. The ability to renew a manual or an offline subscription prior to the expiration date, this will be very useful if a subscription is paid vi

    The ability to renew a manual or an offline subscription prior to the expiration date, this will be very useful if a subscription is paid via cash or check on an annual basis.

    1 vote
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    0 comments  ·  Subscriptions  ·  Admin →
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  2. Select Multiple Invoices

    Select multiple invoices to print/save at once in one PDF.

    1 vote
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    0 comments  ·  Invoice  ·  Admin →
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  3. We would love to see integration with worldpay business not just cooperation.We like zoho subscription very easy to use but will need this

    We would love to see integration with worldpay business not just cooperation.We like zoho subscription very easy to use but will need this because we use worldpay as our gateway. Many thanks!

    4 votes
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  4. Please add the First Data Payment Gateway or Payeezy

    Please add the ability to integrate with First Data or Payeezy to Subscriptions. Thanks!

    1 vote
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    0 comments  ·  Payment Gateways  ·  Admin →
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  5. duplicate customer

    Be able to merge duplicate customer. (create by multiple subscription or zoho crm)

    20 votes
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  6. Allow customer to change their plan from client portal

    Letting a customer login to their portal and upgrade/downgrade/change the plan that is on their subscription from the portal. System updates the information and calculates any additional charges needed, etc.

    89 votes
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  7. Balance due for voided invoices on invoice list

    Currently the invoice list shows a balance due when an invoice is voided, this should be changed to $0

    4 votes
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    0 comments  ·  Invoice  ·  Admin →
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  8. 3 votes
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    Hi,
    That is indeed a great suggestion. We do add comments when a payment method is added through the link successfully but we do not add one, whenever a mail goes out requesting for payment information. We will surely note this down and keep you updated when we roll this out. Thank you !

  9. filter invoice

    add more filter to invoice list api endoint:
    - filter by date and due_date
    - filter by number

    7 votes
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    1 comment  ·  API  ·  Admin →
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  10. Custom Single Sign on for customer portals similar to Freshdesk Client portal

    We are a SaaS product company and use Zoho subscription to manage our clients subscription. My clients already have a login to my product that they use and have subscribed to.

    Enabling Client portal for customers is great but not usable in cases like ours as we cannot have our customers create another disjoint user credentials.

    Similar scenario to this we use Freshdesk for our support team to manage customer support request and tickets and freshdesk also has a Client portal which allows users to create new tickets, search for Knowledge base for possible solution and see update on all…

    15 votes
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    2 comments  ·  Usability  ·  Admin →
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    Hello Everyone,

    Now, configure Single Sign-on (SSO) for your portal on the go with Zoho Subscriptions.

    Wonder how to set up? Take a look at our latest documentation on SSO set up – https://www.zoho.com/subscriptions/help/customer-portal-sso.html

    1. Guidelines for SSO with Google -
    https://www.zoho.com/subscriptions/help/sso-with-google-idp.html

    2. Guidelines for SSO with OneLogin -
    https://www.zoho.com/subscriptions/help/sso-with-onelogin-idp.html

    3. Guidelines for SSO with your own application -
    https://www.zoho.com/subscriptions/help/sso-with-custom-application.html

    For queries, you may reach out to us at support[at]zohosubscriptions[dot]com

  11. Speak the client language

    Send email notifications using the same language specified in the client portal, whether or not the client portal is enabled.

    5 votes
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  12. Control which recurring payments would not be emailed an invoiced

    A recurring credit card (online) transaction usually does NOT need an invoice sent out prior like a check payer (offline). So if we could have a simple button to turn on or off automatic invoicing this would solve the problem. I don't know many SAAS companies that send an invoice out 14 days earlier for automatic recurring credit card charge. But sending out an invoice early for a check payer is essential. One size does not fit all here. Allow us to control if an invoice goes out or not like Quickbooks does.

    12 votes
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  13. Accept offline payment in hosted page

    Let customer create a subscription in hosted page and choose offline payment. They will receive an invoice and will be able choose how they want to pay.

    12 votes
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  14. Payment terms like quarterly/ half yearly in Advance

    Payment terms like quarterly/ half yearly in advance for an annual subscription. It should also prompt the next Invoice date for that subscription.

    6 votes
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  15. Trail period on addons

    We need to be able to set trial period for addons added to a plan.

    5 votes
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    0 comments  ·  Coupons  ·  Admin →
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  16. ACH Payments for PayPal

    Authorize is great for Credit Cards, but puts a 5 to 7 business day hold on ACH (aka e checks). This means that ACH payments take about 2 weeks to clear. Before we integrated with Zoho Subscriptions, we used PayPal for e checks and it only took 3-5 days total. That is about 1/3 the time it takes for Authorize. We are owned by a publicaly traded company and have excellent multi year record with Authorize, but stil they are unable to reduce the hold time to less than 7 days, though I have requested it more than once. Authorize…

    3 votes
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    0 comments  ·  Payment Gateways  ·  Admin →
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  17. BCC field for hosted pages email templates

    Please add BCC field so that we can BCC zoho CRM to link to customer profile directly.

    This would be super helpful.

    3 votes
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  18. Get an API to PayGate Payhost - South African largest gateway

    This will facilitate not only integration to Zoho Subscription but drive the Zoho platform forward on the African market.

    8 votes
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  19. Integration with Zoho Survey

    Be able to add zoho survey in the email, ...

    1 vote
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    1 comment  ·  Integrations  ·  Admin →
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  20. open payment method

    as I see you have many choices by default for payment gateways. is there any option to create an open payment gateway based on a local standard.

    1 vote
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    0 comments  ·  Payment Gateways  ·  Admin →
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