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Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

Before posting, please ensure the following:
  1. Search if your idea for a feature is already listed below. If yes, then vote for it by clicking the Vote button.
  2. If it’s a new idea, kindly post a detailed description of your suggestion or idea.

If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com

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488 results found

  1. Associating Credit Card with future subscription in one place

    Adding a subscription needs to have more flexibility and not require you to create it, then go back and edit it to get the credit card associated with the subscription.

    Flexibility: I should be able to select my begin date when the subscription is in the middle of a cycle (e.g. back-date).

    If collecting payment offline (e.g., invoice customer), I should be able to select what dates I want the billing cycle to be like 20 days prior to due date while still being able to collect credit card payments on other customer on their subscription date.

    Ease of entering…

    2 votes
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  2. Quickbooks Online Integration with Zoho Subscription

    I would like to know if Zoho Subscription integrated with Quickbooks Online .
    If it is , please let me know how to do that.

    thanks

    19 votes
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  3. Integration with Zoho Support

    should be able to see the support tickets raised by a customer if any, by clicking a link in the customer details.

    60 votes
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  4. Selecting Billing Date/Grouping

    Both these options are excellent at the customer level. Selecting it as an overall preference is too restricting. I want to group invoices for some customers who have multiple subscriptions paid at one time, but not for others who process their payments by location. Invoicing billing dates need to be prior to subscription anniversary date where credit card billing dates are on (or near) the anniversary date.

    10 votes
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  5. Accounts while creating Plans/Addons/Refunds

    Liability and accounts other than income to be listed while creating Plan/Addon/Refund

    1 vote
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    0 comments  ·  Usability  ·  Admin →
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  6. Support for Danish language in Secure Payment Page

    Allow danish language in secure payment page

    2 votes
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  7. ACH tracking

    Show the status of each and every ACH transaction within the Customer tab.
    The duration for processing is too long and the inability to know the outcome unless or until the entire process gets done is too far and having to manually go into my payment gateway account to check the status is rather cumbersome.

    3 votes
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  8. invoices

    Hosted Pages should have pre-populated billing info while creating subscription for existing customers.

    4 votes
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    0 comments  ·  API  ·  Admin →
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  9. Display the subscription description in the customer view

    We should be able to see the description added to a subscription when viewing a customer. When a customer has multiple subscription on 1 plan it's really hard to find the right subscription to edit/cancel.

    14 votes
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  10. Deleting an Invoice

    Deleting an Invoice

    7 votes
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    0 comments  ·  Invoice  ·  Admin →
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  11. iOS app for Zoho Subscriptions

    iOS app for Zoho Subscriptions

    13 votes
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    1 comment  ·  Usability  ·  Admin →
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    iOS application is now available in App Store and you can search for “Zoho Subscriptions” and download it. The application which we have released is the first version and we will make sure to update it periodically. For now, it has almost the most used features like Reports, Notifications and Settings.

  12. Need to Increase the Maximum Number of Contacts

    Need to increase the maximum number of contacts for any one account. There is an arbitrary threshold of contacts for accounts and it creates major difficulties as we have accounts that pay from over two dozen locations.

    2 votes
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  13. reports

    I'd like to see the ability of the admin to print reports of the subscribers in the various subscription products and plans.

    For example, in our ecosystem, all the users in Plan 1, we'd like to have a report that lists all of these users with the following fields ... NAME, SHIPPING ADDRESS, EMAIL, PHONE NUMBER, $$BALANCE.

    3 votes
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    0 comments  ·  Reports  ·  Admin →
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  14. Add more than one coupon to each subscription

    Each time we add a coupon, it removes the option to add more. Sometimes customers are able to redeem more than one coupon over the lifespan of their subscription, such as referring a customer to us and meeting whatever other criteria we set. We currently now have to create a new coupon specific to each customer for this sort of thing. We really should be able to add more than one coupon to each subscription.

    21 votes
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  15. Add IPPay Payment Gateway

    IPPay is optimized for recurring payments and is able to get some of the lowest rates in the industry for recurring setups.

    3 votes
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  16. Delete, Hide or Modify Cancelled Subscriptions

    Hi there,

    some sugesstions:

    1. It would be really useful for cancelled subsciptions to be hidden or have the functionality to be removed.

    2 If a cancelled subscription could be reactivated at a later date and you could amend the payment information.

    1. If you could also enable a override skip billing month and admin users have the functionality to override with a note that would also be helpful.

    Thanks again

    91 votes
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    3 comments  ·  Usability  ·  Admin →
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  17. 11 votes
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  18. Customizable Dunning Settings

    Dunning settings (how many emails and re-attempts) should be customizable and give more options. We use another service right now, and find that our success rate with certain clients was much higher if we extended our dunning process longer (ie. people out of town or traveling).

    2 votes
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  19. Add multiple subscriptions and add-ons at once

    We need to be able to create multiple subscriptions and add-ons at once so the first invoice cycle is not all sent with multiple invoices. If a customer signs up for 2 subscriptions and 4 add-ons, we need to be able to add them all at once via the API and via the GUI.

    222 votes
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  20. Show Overdue Balance on Invoices

    If a customer doesn't pay their bill one month, that overdue balance on their account is not displayed on the next month's invoice. This seems like a "must have" for a subscription billing platform.

    115 votes
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    5 comments  ·  Invoice  ·  Admin →
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