Custom Single Sign on for customer portals similar to Freshdesk Client portal
We are a SaaS product company and use Zoho subscription to manage our clients subscription. My clients already have a login to my product that they use and have subscribed to.
Enabling Client portal for customers is great but not usable in cases like ours as we cannot have our customers create another disjoint user credentials.
Similar scenario to this we use Freshdesk for our support team to manage customer support request and tickets and freshdesk also has a Client portal which allows users to create new tickets, search for Knowledge base for possible solution and see update on all open tickets. however the client does not have to login to freshdesk separately since using SMAL SSO we pass the logged in users information to freshdesk and the user continues logged in. No login again required in second system. no new user name and password. benefits of SSO are endless and are very relevant in this case.
Without integrating the sign on experience for our members we will never be able to use the so desperately needed customer Portal
Custom Single Sign on for customer portals similar to Freshdesk Client portal
Quaid Jawadwala
shared this idea
Hello Everyone,
Now, configure Single Sign-on (SSO) for your portal on the go with Zoho Subscriptions.
Wonder how to set up? Take a look at our latest documentation on SSO set up – https://www.zoho.com/subscriptions/help/customer-portal-sso.html
1. Guidelines for SSO with Google -
https://www.zoho.com/subscriptions/help/sso-with-google-idp.html
2. Guidelines for SSO with OneLogin -
https://www.zoho.com/subscriptions/help/sso-with-onelogin-idp.html
3. Guidelines for SSO with your own application -
https://www.zoho.com/subscriptions/help/sso-with-custom-application.html
For queries, you may reach out to us at support[at]zohosubscriptions[dot]com
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Eric Owens
commented
Please add!!!
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Brian Fritton
commented
Agreed - portal is not usable until remote authentication exists.
Chargebee did it: https://apidocs.chargebee.com/docs/api/portal_sessions