Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

Before posting, please ensure the following:
  1. Search if your idea for a feature is already listed below. If yes, then vote for it by clicking the Vote button.
  2. If it’s a new idea, kindly post a detailed description of your suggestion or idea.

If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com

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  1. Delete, Hide or Modify Cancelled Subscriptions

    Hi there,

    some sugesstions:


    1. It would be really useful for cancelled subsciptions to be hidden or have the functionality to be removed.

    2 If a cancelled subscription could be reactivated at a later date and you could amend the payment information.


    1. If you could also enable a override skip billing month and admin users have the functionality to override with a note that would also be helpful.

    Thanks again

    87 votes
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    3 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  2. Sort the products view in alphabetical order

    The products view lists products in order created. It would be more than nice to view the products in an alphabetical order.

    24 votes
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    3 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  3. Custom Single Sign on for customer portals similar to Freshdesk Client portal

    We are a SaaS product company and use Zoho subscription to manage our clients subscription. My clients already have a login to my product that they use and have subscribed to.

    Enabling Client portal for customers is great but not usable in cases like ours as we cannot have our customers create another disjoint user credentials.

    Similar scenario to this we use Freshdesk for our support team to manage customer support request and tickets and freshdesk also has a Client portal which allows users to create new tickets, search for Knowledge base for possible solution and see update on all…

    15 votes
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    2 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Everyone,

    Now, configure Single Sign-on (SSO) for your portal on the go with Zoho Subscriptions.

    Wonder how to set up? Take a look at our latest documentation on SSO set up – https://www.zoho.com/subscriptions/help/customer-portal-sso.html

    1. Guidelines for SSO with Google -
    https://www.zoho.com/subscriptions/help/sso-with-google-idp.html

    2. Guidelines for SSO with OneLogin -
    https://www.zoho.com/subscriptions/help/sso-with-onelogin-idp.html

    3. Guidelines for SSO with your own application -
    https://www.zoho.com/subscriptions/help/sso-with-custom-application.html

    For queries, you may reach out to us at support[at]zohosubscriptions[dot]com

  4. "Roles" in subscription

    Option to create different "Roles" for users.
    For instance, there is only two roles in this module (Admin y Staff). we need to create a different access option to a user for Subscription module, for instance, he can see "Dashboard" but not be able to see "Products".

    14 votes
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    3 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings from Zoho Subscriptions!

    This follow-up is to inform you that we’ve been hearing your reviews and as per your request Custom User Roles is now available in Zoho Subscriptions.

    With this feature, you can create custom roles and assign them to users. For example, you can create a role for your accountant or salesperson and give them only specific access to the modules inside Zoho Subscriptions.

    Refer the link to know more https://www.zoho.com/subscriptions/help/set-users.html#custom-roles.

    Please give it a try and send us your feedback.

  5. iOS app for Zoho Subscriptions

    iOS app for Zoho Subscriptions

    13 votes
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    1 comment  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →

    iOS application is now available in App Store and you can search for “Zoho Subscriptions” and download it. The application which we have released is the first version and we will make sure to update it periodically. For now, it has almost the most used features like Reports, Notifications and Settings.

  6. Automatic Currency Update

    Allow automatic currency feeds in Subscriptions like they are in Books and Invoice.

    12 votes
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Now, Zoho Subscriptions allows you to automatically fetch the exchange rates for all the currencies that you have been added in your organisation. Follow the steps to enable this feature:
    1. Click on the Gear icon on the top right corner and go to the Currencies section.
    2. Click on the Enable exchange rate feeds button to enable this feature.
    3. Confirm your action by clicking on OK button in the pop-up that follows.
    4. Now whenever you create a transaction for an overseas customers with different currency, exchange rate will be automatically fetched and applied.
    If you wish to disable this feature at point of time, go to the currencies section again and click on the Disable exchange rate feeds button. If you have any queries, kindly drop us mail to support[at]zohosubscriptions.com

  7. "Roles" in subscription

    Option to create different "Roles" for users.
    For instance, there is only two roles in this module (Admin y Staff). we need to create a different access option to a user for Subscription module, for instance, he can see "Dashboard" but not be able to see "Products".

    6 votes
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings from Zoho Subscriptions!

    This follow-up is to inform you that we’ve been hearing your reviews and as per your request Custom User Roles is now available in Zoho Subscriptions.

    With this feature, you can create custom roles and assign them to users. For example, you can create a role for your accountant or salesperson and give them only specific access to the modules inside Zoho Subscriptions.

    Refer the link to know more https://www.zoho.com/subscriptions/help/set-users.html#custom-roles.

    Please give it a try and send us your feedback.

  8. Adding Product Categories

    It would be great if we could create product categories and orgnaise the product tab based on the category. For example, creating a product category of 'Services' and 'Products' to sort between service and product related subscriptions.

    6 votes
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  9. Supporting Arabic Language

    Zoho one of the best tools to manage and maintain customers and subscription, we need to have RTL support in order to support Arabic and Hebrew languages.

    6 votes
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  10. 4 votes
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    1 comment  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  11. option to include VAT on widget pricing

    option to include VAT on widget pricing, so instead of the vat excluded price showing, it shows the total amount, then this is broken down in checkout as normal.

    3 votes
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  12. Android app for Zoho Subscriptions

    There seem to be Android/iOS apps for all of Zoho's other services but there isn't one for Subscriptions yet. I feel like it'll happen eventually but I wanted to voice my interest/need/support for it to be developed!

    3 votes
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →

    iOS application is now available in App Store and you can search for “Zoho Subscriptions” and download it. The application which we have released is the first version and we will make sure to update it periodically. For now, it has almost the most used features like Reports, Notifications and Settings. And as of now we don’t have Android application. We’ll keep you posted.

    UPDATE (29/08/18):

    The Android application is now available in Google Play Store and you can either search for ‘Zoho Subscriptions’ or you can use this link https://play.google.com/store/apps/details?id=com.zoho.zsm to download it.

  13. Fine Grained User Role

    Option to restrict user role for particular product or plan or addons. Often in an organization there are multiple division or group handling different products. Giving user role more fine-grained control ensure safer operation and compatible with audit standard.

    2 votes
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  14. Use meaningful search fields

    Right now the search in the UI searches on these fields;
    Payment Mode
    Customer Name
    Plan Name

    The only field helpful in identifying a particular subscription is customer name. Other Zoho apps will also search the reference field, which typically stores external ids and is a very common search value for identifying a specific record and navigating to it.

    1 vote
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  15. We really need interationalisation/translations in all customer facing communications

    We have a multi-lingual site, and it would be very silly to have all subscription related communications only in english.

    1 vote
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  16. customers

    It would be helpful if you could simply display a list of customers with current subscriptions, cancelled subscriptions, not current subscription but had one that expired, etc. The current ability to see customers is very restrictive.

    1 vote
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  18. Combining two organizations for sharing customer and product information

    Organization Combining 2 different organizations capable of sharing info like card info-customer info-products.

    1 vote
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  20. Schedule Recurring Backups

    Schedule Recurring Backups

    1 vote
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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
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