Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

Before posting, please ensure the following:
  1. Search if your idea for a feature is already listed below. If yes, then vote for it by clicking the Vote button.
  2. If it’s a new idea, kindly post a detailed description of your suggestion or idea.

If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com

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  1. Manually Send Email Template to Customer (not tied to event)

    Right now email templates are tied to events (subscription expiring, payment failure). Being able to create and manually send stock emails to customers would be useful. Email templates could be created for a variety of scenarios.

    Example use cases:
    Customer asks to update their card ->
    Pull up customer in subscriptions, send email template with payment setup embedded

    Customer asks for statement of account ->
    Pull up customer in subscriptions, send email template with statement embedded

    9 votes
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    0 comments  ·  Email Templates  ·  Flag idea as inappropriate…  ·  Admin →
  2. 7 votes
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    0 comments  ·  Email Templates  ·  Flag idea as inappropriate…  ·  Admin →
  3. BCC field for hosted pages email templates

    Please add BCC field so that we can BCC zoho CRM to link to customer profile directly.

    This would be super helpful.

    3 votes
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    0 comments  ·  Email Templates  ·  Flag idea as inappropriate…  ·  Admin →
  4. Reference ID in the email notifications

    We'd need a placeholder for the subscription reference ID in the email notifications

    3 votes
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    0 comments  ·  Email Templates  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add dynamic email attachments that can include placeholders.

    I.e. An agreement document PDF attached to the new signup email, with some static text and a box on the left with space for the agreement holders name, address, the plan they are on, the start date and the price etc.

    3 votes
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    0 comments  ·  Email Templates  ·  Flag idea as inappropriate…  ·  Admin →
  6. Require BCC column in Email Templates

    Inorder to record a copy of the invoice in our mail, kindly include the BCC column in the Email Templates. This will be useful to save the mail sent, revert on the same mail and save the invoices for future use.

    1 vote
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    0 comments  ·  Email Templates  ·  Flag idea as inappropriate…  ·  Admin →
  7. Emoticons

    Possibility to add emoticons into email template.

    1 vote
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