Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

Before posting, please ensure the following:
  1. Search if your idea for a feature is already listed below. If yes, then vote for it by clicking the Vote button.
  2. If it’s a new idea, kindly post a detailed description of your suggestion or idea.

If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com

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  1. Add multiple subscriptions and add-ons at once

    We need to be able to create multiple subscriptions and add-ons at once so the first invoice cycle is not all sent with multiple invoices. If a customer signs up for 2 subscriptions and 4 add-ons, we need to be able to add them all at once via the API and via the GUI.

    221 votes
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    16 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow customer to change their plan from client portal

    Letting a customer login to their portal and upgrade/downgrade/change the plan that is on their subscription from the portal. System updates the information and calculates any additional charges needed, etc.

    83 votes
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    8 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  3. Support customer with multiple GST numbers and addresses

    Support a single customer that that has multiple GST numbers. Example we have customers that want invoices to be generated separate for each state. I have associated multiple subscription with this customer but since the address and GST is at the customer level the invoices are generated for the only one GST number. This could have been solved if the GST and address was at the Subscription level. Zoho should then use either the subscription level GSTN and address instead of the customer GSTN and address.

    Zoho finance plus has still not handled this basic requirement which is so common…

    60 votes
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    2 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  4. Scheduled Upgrades/Downgrades

    It would be nice to be able to schedule an upgrade/downgrade for a specific date in the future. That way, when a customer requests a change for next month, or next week, we can schedule it to happen on that date, rather than remembering to do it manually on said date.

    50 votes
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    6 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  5. Possibility to reactivated an expired trial

    Nowadays once a trial expires the only possibility that we have on Zoho Subscription is to make a real subscription.

    However, there a few times that make necessary to reactivate that subscription (That is common when we're trying to reach big companies).

    Zoho Books already do something exactly like that. If your trial has expired, the system offers the possibility extend that trial.

    Could you please consider that? ;)

    50 votes
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    Gathering Information  ·  0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  6. Manage subscription availability for physical products/services

    It would be fantastic to be able to limit the number of available subscriptions in order to be able to manage physical products or services. For instance, we rent self-storage units and need to control when all units are already subsribed.

    31 votes
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    0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  7. pro rata

    Option to switch on and off pro-rata in each plan. Some products do not attract pro-rata no matter when they are subscribed to in a month.

    29 votes
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    4 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cancellation of Subscription on any given date

    It is very common for customers to request for cancellation of services at any desirable date. Right now two options are available one at the end of current billing cycle and the other one immediately. We need to have third option for cancellation of any subscription on a given date in the event of any customer wishes to cancel the services at any point of time.

    29 votes
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    6 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  9. Free Trial Without Credit Card

    Zoho Subscriptions should allow for trial subscriptions to be setup separately at $0 and should not require a credit card for activation.

    28 votes
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    2 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  10. Product URL

    I would like to request a Product URL be added to Subscriptions.

    Let's say I have 3 subscription plans set up for Product X.
    I would like to have a webpage template that allows a user to choose which of the three subscription plans they want.
    Subscriptions has a URL link for each plan, but not for the Product.

    27 votes
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    0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow for more than one plan per subscription

    Allow more than one plan per/subscription. Very important for organizations that have more than one licensing component, and do not want their customers getting multiple invoices.

    26 votes
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    0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  12. Custom CSS for hosted pages

    Allow users to extensively customize the look and feel by letting them submit custom css code that will then be embedded directly inside their hosted pages.

    24 votes
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    0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add metered Billing

    Allow for metered billing based on usage. Create a way to input quantity rate and amount.

    20 votes
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    4 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  14. duplicate customer

    Be able to merge duplicate customer. (create by multiple subscription or zoho crm)

    20 votes
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    2 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  15. Hourly and Daily billing

    For services such as on demand load balancing a daily and hourly billing option for subscriptions would be nice.

    19 votes
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    0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add more than one coupon to each subscription

    Each time we add a coupon, it removes the option to add more. Sometimes customers are able to redeem more than one coupon over the lifespan of their subscription, such as referring a customer to us and meeting whatever other criteria we set. We currently now have to create a new coupon specific to each customer for this sort of thing. We really should be able to add more than one coupon to each subscription.

    18 votes
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    4 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  17. Enable billing every X days

    In our industry it is standard practice to bill the client not on a calendar monthly basis, but instead every 30 days. Currently it's only possible to configure plans that renew every X weeks, months or years. Please add the option to set up renewal every X days.

    18 votes
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    0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  18. Group metered billing with all invoices.

    I love that you guys just released metered billing. I was JUST about to go through a long process into migrating to Stripe but this just kept me as a customer.

    However, I really think there should be a requirement to group ALL invoices regardless of frequency or metered/flat charges. It really doesn't make sense for our customer to be always be spammed with invoices when the idea of Subscriptions is partially a "Set it and forget it" model.

    17 votes
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    0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  19. Display the subscription description in the customer view

    We should be able to see the description added to a subscription when viewing a customer. When a customer has multiple subscription on 1 plan it's really hard to find the right subscription to edit/cancel.

    14 votes
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    0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  20. Support VAT for other EU countries apart from the United Kingdom

    Introduce a way to add and manage VAT for other countries.

    14 votes
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    Gathering Information  ·  0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
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