Zoho Subscriptions

Welcome to our Feedback Forum!

If you have an idea or a feature you’ll like to see in Zoho Subscriptions, this is the right place to be. While we cannot promise a ‘date’, we will definitely keep you updated on every feature request you make.

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  1. Send invoice before due date

    Allow the option to send the invoice before the date that it recurs, so that customers have a set amount of time to make payment before their accounts are suspended. We bill monthly from the 1st of each month, and send invoices on the 23rd. In Zoho Subscriptions this messes things up as it then sets the customer's payment cycle to the 23rd and the pro-rata amounts are all incorrect.

    123 votes
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      11 comments  ·  Invoice notification  ·  Flag idea as inappropriate…  ·  Admin →
    • support VAT

      As an EU company, we need to charge VAT to all EU B2C clients at their local rate, as well as B2B clients in our home country. For other EU-B2B clients we need to collect their VAT number and the invoice should mention "VAT reverse charge".
      This isn't currently supported in Zoho Subscriptions.

      100 votes
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        Gathering Information  ·  5 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
      • Custom payment gateways

        If you allow us to point to the gatway endpoint APIs or push data into those pages, we can simply redirect to our own custom payment gateways. None of your gateways are supported in my country so only half of your features are actually useful to us.

        96 votes
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          1 comment  ·  PaymentGateway  ·  Flag idea as inappropriate…  ·  Admin →
        • Add multiple subscriptions and add-ons at once

          We need to be able to create multiple subscriptions and add-ons at once so the first invoice cycle is not all sent with multiple invoices. If a customer signs up for 2 subscriptions and 4 add-ons, we need to be able to add them all at once via the API and via the GUI.

          88 votes
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            3 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
          • Coupon

            Today, Coupons can be one-off or forever. It would be great to have a 3rd option enabling to repaet the coupon during X months; for instance the first 3 months at -50%:

            83 votes
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              6 comments  ·  Coupons  ·  Flag idea as inappropriate…  ·  Admin →
            • Extend existing Subscription

              In our project we need to have an ability to extend existing subscription.

              For example – we have Basic plan. Then we create subscription with billing_cycles = 12 (It means that subscription will be closed in one year).
              We want to add an ability for our customers to extend their subscription, e.g. for 6 month.

              74 votes
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                4 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
              • Delete, Hide or Modify Cancelled Subscriptions

                Hi there,

                some sugesstions:

                1. It would be really useful for cancelled subsciptions to be hidden or have the functionality to be removed.

                2 If a cancelled subscription could be reactivated at a later date and you could amend the payment information.

                3. If you could also enable a override skip billing month and admin users have the functionality to override with a note that would also be helpful.

                Thanks again

                61 votes
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                  2 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
                • Show Overdue Balance on Invoices

                  If a customer doesn't pay their bill one month, that overdue balance on their account is not displayed on the next month's invoice. This seems like a "must have" for a subscription billing platform.

                  59 votes
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                    1 comment  ·  Invoice  ·  Flag idea as inappropriate…  ·  Admin →
                  • Multi-language

                    Multi-language support. I need to sell in 3 languages!

                    59 votes
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                      4 comments  ·  Hostedpage  ·  Flag idea as inappropriate…  ·  Admin →
                    • 2checkout

                      Recurring Billing using 2Checkout.
                      Extend the existing integration with 2Checkout to accommodate automatic billing-similar to all the other payment gateways.

                      51 votes
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                        1 comment  ·  PaymentGateway  ·  Flag idea as inappropriate…  ·  Admin →
                      • multi currency

                        Allow to the visitor to change the currency in the hosted page.

                        the french visitor come in my website go on http://gameofcloud.com/synchronisez-zoho-crm-gmail/ and click BUY in the bottom of the page, ok no problem the subscription is in €

                        but my visitor is american, he want the price in $ not in € without tax

                        Why in the hosted page, i can't add the symbol of currency and change the subscription following the currency chooseen by the visitor ?

                        thanks you

                        42 votes
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                          1 comment  ·  Hostedpage  ·  Flag idea as inappropriate…  ·  Admin →
                        • Customization options in Hostedpages

                          Allow customization options in hosted pages

                          36 votes
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                            3 comments  ·  Hostedpage  ·  Flag idea as inappropriate…  ·  Admin →
                          • Custom Fields in Plans

                            Add custom fields to plans so that users can pull that data into other applications for user provisioning. Items such as usage limits or feature sets would allow you to tie this into other applications so that you don't need to maintain two sets of plan information.

                            35 votes
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                              2 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
                            • Possibility to reactivated an expired trial

                              Nowadays once a trial expires the only possibility that we have on Zoho Subscription is to make a real subscription.

                              However, there a few times that make necessary to reactivate that subscription (That is common when we're trying to reach big companies).

                              Zoho Books already do something exactly like that. If your trial has expired, the system offers the possibility extend that trial.

                              Could you please consider that? ;)

                              35 votes
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                                Gathering Information  ·  0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
                              • Integration with Zoho Support

                                should be able to see the support tickets raised by a customer if any, by clicking a link in the customer details.

                                34 votes
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                                  2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                                • Integrate Braintree gateway

                                  Braintree accepts credit card, debit cards, paypal, bitcoin, apple pay... and the pricing is same as stripe etc....

                                  31 votes
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                                    1 comment  ·  PaymentGateway  ·  Flag idea as inappropriate…  ·  Admin →
                                  • ALLOW to create REPORT on COUPONs to see who is using it.

                                    It would be great if we could to create a REPORT on a coupon to see ALL users using the given coupon.

                                    28 votes
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                                      Gathering Information  ·  2 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Manage subscription availability for physical products/services

                                      It would be fantastic to be able to limit the number of available subscriptions in order to be able to manage physical products or services. For instance, we rent self-storage units and need to control when all units are already subsribed.

                                      27 votes
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                                        0 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
                                      • New subscription webhook should be triggered for backdated subscriptions.

                                        Whenever a backdated subscription is created, new subscription webhook event should be triggered.

                                        26 votes
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                                          1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Braintree gateway in Zoho Subscriptions

                                          Hi,

                                          Could you please tell me when is Braintree gonna be available as a payment gateway in Zoho subscriptions?

                                          25 votes
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                                            0 comments  ·  PaymentGateway  ·  Flag idea as inappropriate…  ·  Admin →
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