Zoho Subscriptions

Welcome to our Feedback Forum!

If you have an idea or a feature you’ll like to see in Zoho Subscriptions, this is the right place to be. While we cannot promise a ‘date’, we will definitely keep you updated on every feature request you make.

Tips while posting the idea:
1. Search if the feature or idea is already listed. If yes, vote for it.
2. If it’s unavailable, add the idea and give a detailed description on how you’ll like to see it work in Zoho Subscriptions.

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  1. Send invoice before due date

    Allow the option to send the invoice before the date that it recurs, so that customers have a set amount of time to make payment before their accounts are suspended. We bill monthly from the 1st of each month, and send invoices on the 23rd. In Zoho Subscriptions this messes things up as it then sets the customer's payment cycle to the 23rd and the pro-rata amounts are all incorrect.

    360 votes
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    31 comments  ·  Invoice notification  ·  Flag idea as inappropriate…  ·  Admin →
  2. Custom payment gateways

    If you allow us to point to the gatway endpoint APIs or push data into those pages, we can simply redirect to our own custom payment gateways. None of your gateways are supported in my country so only half of your features are actually useful to us.

    258 votes
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    8 comments  ·  PaymentGateway  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add multiple subscriptions and add-ons at once

    We need to be able to create multiple subscriptions and add-ons at once so the first invoice cycle is not all sent with multiple invoices. If a customer signs up for 2 subscriptions and 4 add-ons, we need to be able to add them all at once via the API and via the GUI.

    184 votes
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    10 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  4. support VAT

    As an EU company, we need to charge VAT to all EU B2C clients at their local rate, as well as B2B clients in our home country. For other EU-B2B clients we need to collect their VAT number and the invoice should mention "VAT reverse charge".
    This isn't currently supported in Zoho Subscriptions.

    177 votes
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    Gathering Information  ·  7 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  5. Multi-language

    Multi-language support. I need to sell in 3 languages!

    127 votes
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    6 comments  ·  Hostedpage  ·  Flag idea as inappropriate…  ·  Admin →
  6. Extend existing Subscription

    In our project we need to have an ability to extend existing subscription.

    For example – we have Basic plan. Then we create subscription with billing_cycles = 12 (It means that subscription will be closed in one year).
    We want to add an ability for our customers to extend their subscription, e.g. for 6 month.

    108 votes
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    6 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone,
    We have provided the option to Extend Billing Cycles for a subscription. When a subscription is about to expire, you can extend the billing cycle(s) instead of creating a new subscription for the customer. You can configure webhook ‘Expiry Date Changed’ under subscriptions module if you want to get notified whenever expiry date is extended.

    Please note that you’ll have to manually notify your customers before extending the subscription. We’ve also provided an option to record offline payment while extending the billing cycle(s) for an Offline subscription. This payment will be recorded as Excess payments under that customer which can be automatically applied to the next renewal. If you have any queries, kindly drop us a mail to support[at]zohosubscriptions[dot]com

  7. Show Overdue Balance on Invoices

    If a customer doesn't pay their bill one month, that overdue balance on their account is not displayed on the next month's invoice. This seems like a "must have" for a subscription billing platform.

    108 votes
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    4 comments  ·  Invoice  ·  Flag idea as inappropriate…  ·  Admin →
  8. Coupon

    Today, Coupons can be one-off or forever. It would be great to have a 3rd option enabling to repaet the coupon during X months; for instance the first 3 months at -50%:

    101 votes
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    10 comments  ·  Coupons  ·  Flag idea as inappropriate…  ·  Admin →

    Now you can create coupons that can be redeemed for a specific number of times per subscriptions. This coupon will be automatically removed from the subscription once it has been fully utilized. Follow the steps to create a limited time coupon:
    1. Click on the Products tab, select the product to create a coupon.
    2. Click on the More option on the right corner, select the Add Coupon option.
    3. Select Limited number of times option as Redemption type and enter the number of times the coupon should be applied to the subscription.
    If you have any queries, kindly drop us mail to support[at]zohosubscriptions.com

  9. ACH payments through Stripe payment gateway

    Option to make ACH payments through Stripe payment gateway.

    96 votes
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    9 comments  ·  PaymentGateway  ·  Flag idea as inappropriate…  ·  Admin →
  10. multi currency

    Allow to the visitor to change the currency in the hosted page.

    the french visitor come in my website go on http://gameofcloud.com/synchronisez-zoho-crm-gmail/ and click BUY in the bottom of the page, ok no problem the subscription is in €

    but my visitor is american, he want the price in $ not in € without tax

    Why in the hosted page, i can't add the symbol of currency and change the subscription following the currency chooseen by the visitor ?

    thanks you

    93 votes
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    1 comment  ·  Hostedpage  ·  Flag idea as inappropriate…  ·  Admin →
  11. Custom Fields in Plans

    Add custom fields to plans so that users can pull that data into other applications for user provisioning. Items such as usage limits or feature sets would allow you to tie this into other applications so that you don't need to maintain two sets of plan information.

    91 votes
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    7 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  12. Delete, Hide or Modify Cancelled Subscriptions

    Hi there,

    some sugesstions:

    1. It would be really useful for cancelled subsciptions to be hidden or have the functionality to be removed.

    2 If a cancelled subscription could be reactivated at a later date and you could amend the payment information.

    3. If you could also enable a override skip billing month and admin users have the functionality to override with a note that would also be helpful.

    Thanks again

    86 votes
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    3 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  13. Late fee on Past Due Invoices

    Ability to add late fee for past due invoices automatically.

    73 votes
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    2 comments  ·  Invoice  ·  Flag idea as inappropriate…  ·  Admin →
  14. ALLOW to create REPORT on COUPONs to see who is using it.

    It would be great if we could to create a REPORT on a coupon to see ALL users using the given coupon.

    67 votes
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    5 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Now, Zoho Subscriptions supports Sales by Coupons report. This report will give you a comprehensive statistics of coupons status, transaction count and discount amount. To generate this report,

    1. Navigate to Reports section and click on Sales by Coupon under Sales.
    2. You can also click on the respective coupon to get detailed information of the customer who has availed the coupon.

    If you have any further queries, kindly drop us mail to support[at]zohosubscriptions.com

  15. 2checkout

    Recurring Billing using 2Checkout.
    Extend the existing integration with 2Checkout to accommodate automatic billing-similar to all the other payment gateways.

    62 votes
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    2 comments  ·  PaymentGateway  ·  Flag idea as inappropriate…  ·  Admin →
  16. Integration with Zoho Support

    should be able to see the support tickets raised by a customer if any, by clicking a link in the customer details.

    59 votes
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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow customer to change their plan from client portal

    Letting a customer login to their portal and upgrade/downgrade/change the plan that is on their subscription from the portal. System updates the information and calculates any additional charges needed, etc.

    58 votes
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    6 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  18. stripe payment options for europe

    support for Bancontact, Giropay, iDEAL, SEPA Direct Debit, and SOFORT through stripe in europe

    https://stripe.com/blog/european-payment-methods

    55 votes
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    7 comments  ·  PaymentGateway  ·  Flag idea as inappropriate…  ·  Admin →
  19. Support customer with multiple GST numbers and addresses

    Support a single customer that that has multiple GST numbers. Example we have customers that want invoices to be generated separate for each state. I have associated multiple subscription with this customer but since the address and GST is at the customer level the invoices are generated for the only one GST number. This could have been solved if the GST and address was at the Subscription level. Zoho should then use either the subscription level GSTN and address instead of the customer GSTN and address.

    Zoho finance plus has still not handled this basic requirement which is so common…

    52 votes
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    2 comments  ·  Subscriptions  ·  Flag idea as inappropriate…  ·  Admin →
  20. Customization options in Hostedpages

    Allow customization options in hosted pages

    50 votes
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    4 comments  ·  Hostedpage  ·  Flag idea as inappropriate…  ·  Admin →
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