Allow customer to change their plan from client portal
Letting a customer login to their portal and upgrade/downgrade/change the plan that is on their subscription from the portal. System updates the information and calculates any additional charges needed, etc.
The customer portal is not only where customers would naturally expect to be able to upgrade/downgrade their account, it is a great place for us as marketers to upsell. Would also save so much time to our admins.
This would reduce so much time in admin time by allowing the customer the power (hopefully with limitations in place) to be in control of their needs. This would be amazing for our business!
For any SAAS platform service this is a must. Any updates on when will this be available, I can see that another important step was already done which was the automatic customer portal activation for each user.
yes, manage addons and coupons by customers
Please add that option, we really need this to start using Zoho Subscriptions!
Would like if this included the ability for a customer to change their addon quantity to change the subscription (e.g., # of users)
Nafal Ben commented
please add the option to reactivate a canceled subscription
Include also the option to add/cancel addons.