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Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

Before posting, please ensure the following:
  1. Search if your idea for a feature is already listed below. If yes, then vote for it by clicking the Vote button.
  2. If it’s a new idea, kindly post a detailed description of your suggestion or idea.

If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com

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488 results found

  1. Custom Single Sign on for customer portals similar to Freshdesk Client portal

    We are a SaaS product company and use Zoho subscription to manage our clients subscription. My clients already have a login to my product that they use and have subscribed to.

    Enabling Client portal for customers is great but not usable in cases like ours as we cannot have our customers create another disjoint user credentials.

    Similar scenario to this we use Freshdesk for our support team to manage customer support request and tickets and freshdesk also has a Client portal which allows users to create new tickets, search for Knowledge base for possible solution and see update on all…

    15 votes
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    2 comments  ·  Usability  ·  Admin →
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    Hello Everyone,

    Now, configure Single Sign-on (SSO) for your portal on the go with Zoho Subscriptions.

    Wonder how to set up? Take a look at our latest documentation on SSO set up – https://www.zoho.com/subscriptions/help/customer-portal-sso.html

    1. Guidelines for SSO with Google -
    https://www.zoho.com/subscriptions/help/sso-with-google-idp.html

    2. Guidelines for SSO with OneLogin -
    https://www.zoho.com/subscriptions/help/sso-with-onelogin-idp.html

    3. Guidelines for SSO with your own application -
    https://www.zoho.com/subscriptions/help/sso-with-custom-application.html

    For queries, you may reach out to us at support[at]zohosubscriptions[dot]com

  2. Discounts Per Item / Add-On

    We need a way to be able to apply a discount per item if need be.

    For example, say we are a phone company and sell the following as add-ons:

    2 phone lines
    1 fax line
    2 additional phone numbers

    We would like to apply a 5 dollar monthly discount on the fax line and a 10 dollar discount on each phone line and a 10% discount on the phone numbers.

    Perhaps this could be achieved by allowing multiple coupons to be applied per subscription as per another suggestion.

    15 votes
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    0 comments  ·  Coupons  ·  Admin →
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  3. Add Plaid ACH verification to Stripe integration!

    Stripe + Plaid is the easiest way for customers to verify their ACH payment info. It's easier than entering a credit card number. Plus they don't charge anything on top of Stripe's already super-low ACH fee! It could save us thousands of dollars each year, if we could use this option. But normal "2 deposit" verification methods are slow and the client is likely to forget about returning to verify.

    Plaid makes it all super easy and it works flawlessly with Stripe, adding the bank account as a payment method, instantly.

    Please add support for this! https://plaid.com/docs/link/stripe/

    15 votes
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  4. Lemonway integration

    Can we have an integration with lemonway wich is a good european payment gateway

    https://www.lemonway.com/

    Thanks

    14 votes
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  5. Display the subscription description in the customer view

    We should be able to see the description added to a subscription when viewing a customer. When a customer has multiple subscription on 1 plan it's really hard to find the right subscription to edit/cancel.

    14 votes
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  6. "Roles" in subscription

    Option to create different "Roles" for users.
    For instance, there is only two roles in this module (Admin y Staff). we need to create a different access option to a user for Subscription module, for instance, he can see "Dashboard" but not be able to see "Products".

    14 votes
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    3 comments  ·  Usability  ·  Admin →
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    Greetings from Zoho Subscriptions!

    This follow-up is to inform you that we’ve been hearing your reviews and as per your request Custom User Roles is now available in Zoho Subscriptions.

    With this feature, you can create custom roles and assign them to users. For example, you can create a role for your accountant or salesperson and give them only specific access to the modules inside Zoho Subscriptions.

    Refer the link to know more https://www.zoho.com/subscriptions/help/set-users.html#custom-roles.

    Please give it a try and send us your feedback.

  7. Support VAT for other EU countries apart from the United Kingdom

    Introduce a way to add and manage VAT for other countries.

    14 votes
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  8. Setup referral, reseller or distributor

    Distributor/Affiliate Program: Subscription order from Affiliate on behalf of customer.
    OR
    Setting up one account with multiple profiles.

    13 votes
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    1 comment  ·  Plans  ·  Admin →
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  9. Forecasting Ability for Zoho Subscriptions

    Forecasting Ability for Zoho Subscriptions: Would be incredibly helpful to be able to view future scheduled revenue in Subscriptions based on Subscriptions that are currently active. Similar to the Renewal Report which shows next billing, but show all future scheduled billing based on date range in report. It is imperative as a business owner I can easily see what target for revenue my company is currently on track for.

    13 votes
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  10. Allow add-ons in widget

    Within either the product/plan widget, or product page - allow for the user to be able to select option 1 or more add-os before check-out.

    When a customer signs up to a subscription, they often want an add-on, or in my use case, are required to select from a range of add-ons.

    13 votes
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    0 comments  ·  Plans  ·  Admin →
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  11. Ability to export invoices and subscriptions in detail (line items) by customer

    Export invoices and subscriptions in detail (line items) by customer. It would be ideal to include the custom fields created for subscriptions and invoices in the export file as well.

    13 votes
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    0 comments  ·  Reports  ·  Admin →
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  12. iOS app for Zoho Subscriptions

    iOS app for Zoho Subscriptions

    13 votes
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    1 comment  ·  Usability  ·  Admin →
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    iOS application is now available in App Store and you can search for “Zoho Subscriptions” and download it. The application which we have released is the first version and we will make sure to update it periodically. For now, it has almost the most used features like Reports, Notifications and Settings.

  13. Integrate with Square Payment Gateway

    We can use Square in zoho books but not subscriptions? We should be able to use it on both! Please integrate this! This would allow square to be used across zoho. Square already has subscription billing so it shouldn't be a hard thing to implement.

    12 votes
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  14. 12 votes
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  15. Control which recurring payments would not be emailed an invoiced

    A recurring credit card (online) transaction usually does NOT need an invoice sent out prior like a check payer (offline). So if we could have a simple button to turn on or off automatic invoicing this would solve the problem. I don't know many SAAS companies that send an invoice out 14 days earlier for automatic recurring credit card charge. But sending out an invoice early for a check payer is essential. One size does not fit all here. Allow us to control if an invoice goes out or not like Quickbooks does.

    12 votes
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  16. Parent/Child customers

    We have a case where we have a business partner pay for all his customers and the invoices is also consolidated to him, we can handle this case if there is a Parent/Child relation between the customers or a partner and customer relations

    12 votes
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  17. Accept offline payment in hosted page

    Let customer create a subscription in hosted page and choose offline payment. They will receive an invoice and will be able choose how they want to pay.

    12 votes
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  18. Reports with custom fields

    Since we can create custom field for subscription plans, we should be able to use them for reporting pirpodesZ

    12 votes
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    1 comment  ·  Reports  ·  Admin →
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  19. Add coupon code that covers setup fees and multiple months

    Would be nice to run promotions that discount setup fees for some users with coupons or to discount multiple months subscription fees.

    12 votes
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    0 comments  ·  Coupons  ·  Admin →
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  20. Automatic Currency Update

    Allow automatic currency feeds in Subscriptions like they are in Books and Invoice.

    12 votes
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    0 comments  ·  Usability  ·  Admin →
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    Now, Zoho Subscriptions allows you to automatically fetch the exchange rates for all the currencies that you have been added in your organisation. Follow the steps to enable this feature:
    1. Click on the Gear icon on the top right corner and go to the Currencies section.
    2. Click on the Enable exchange rate feeds button to enable this feature.
    3. Confirm your action by clicking on OK button in the pop-up that follows.
    4. Now whenever you create a transaction for an overseas customers with different currency, exchange rate will be automatically fetched and applied.
    If you wish to disable this feature at point of time, go to the currencies section again and click on the Disable exchange rate feeds button. If you have any queries, kindly drop us mail to support[at]zohosubscriptions.com

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