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Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

Before posting, please ensure the following:
  1. Search if your idea for a feature is already listed below. If yes, then vote for it by clicking the Vote button.
  2. If it’s a new idea, kindly post a detailed description of your suggestion or idea.

If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com

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488 results found

  1. Fractional quantity for subscription

    In order to simulate metered billing, we need to be able to do fractional quantities for usage.

    1 vote
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  2. Show Salesperson in Active Subscriptions View

    When viewing the active subscriptions, it would be ideal to have a column which displays the salesperson responsible for the subscription.This way, when I export the active subscriptions to an XLSX, I will see the account name, the $ amount, the item name and the salesperson.

    1 vote
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  3. Charge an immediate/split setup fee for trial accounts

    I need the ability to charge an immediate setup fee for a trial account to account for the cost of shipping. I also need to be able to charge two sets of fees, one for the shipping and handling, the other for activation and equipment fees.

    1 vote
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  4. Separate app for sales person

    It would be great to have a separate portal or app for sales persons. In that way they can track the sales they have made and commission earned. It would also be an opportunity to incorporate some element of competition through Gamescope which is used in Zoho CRM.

    3 votes
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  5. Payrexx as Payment gateway to cover 100% of european market

    Please add payrexx.com as a payment gateway so that 100% of the different forms of payment like WIRpay, Bitcoin, sofort überweisung, PostFinance, stripe and many more are covered.

    8 votes
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  6. Improve mobile version of the search customer name

    Right now the search Customer Name is terrible when adding a subscriptions. You cannot type either the first or last name. It won't find anything.

    TO add to that, you need to type the salutation first then the first name.

    Please make the search function smarter

    1 vote
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  7. Add customer in subscriptions by using "search from crm" in mobile version

    Add "search from crm" when adding a customer from mobile version.

    It's already there in the browser version. Really need this to work on mobile

    1 vote
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  8. Customize detailed reports

    Add the ability to customize the detailed sales reports. Specifically, it would be very helpful to be able to add the customer's email to the detailed list of sales by add-on. That feature would enable us to more easily communicate with customers based on their subscription.

    1 vote
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  9. Auto confirmation facility while reconciling available credits for a customer

    If a customer has done advance payment, an acknowledgement goes to the customer about the excess payment. But later when this excess payment is mapped against an invoice, there is no auto confirmation going to the customer that the excess payment is accounted against which invoice.

    1 vote
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  10. Embed Customer Portal into Website

    The new customer portal is a great idea however, asking our clients to create another username/password to view the portal is confusing because they have already logged into our website.

    We would love the ability to generate a link to a customer portal, similarly to what we do for hosted pages.

    This would allow us to either iframe the portal into our site or give them a direct link that opens a new tab/window.

    The process that would work best for us:
    1) We make an API call supplying customer id and our usual API authentication keys
    2) Zoho return…

    5 votes
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  11. CrediMax

    Most of global payment gateways do not support or provide service to Bahrain , Users from Bahrain are using local payment gateways like CrediMax

    I hear that it was in your development backlog already I wish if to see be able to use payment gateway feature on Zoho through CrediMax

    Thank you

    3 votes
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  12. Save Embed Widget Details

    Every time I make changes to my products and need to update my widget, I also need to keep changing all the headings, colours and customisations as well.

    Why does this not save? Every time you exist the Embed Widget
    section it asks you - are you sure you want to leave, as it knows it will reset.

    Really hope you can put in a save customisations made function in here!!

    7 votes
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  13. I would like to track open and click rates for email notifications sent from Zoho Subscriptions and push the data into the CRM.

    I would like to track open and click rates for email notifications sent from Zoho Subscriptions and push the data into the CRM. It is currently not possible to track responses in Zoho Subscriptions

    1 vote
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  14. Add JSON export of subscriptions data to fetch them in same format as they arrive in subscription events

    Having such export with detailed JSON data about subscriptions in same format as subscription data arrives to webhooks or returned via "Retrieve Subscription" API endpoint will allow to fetch customer. card, custom fields and notes detailed information avaialble without tons of requests to Zoho API.

    3 votes
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  15. Add created_time and update_time to batch exports for subscriptions

    Currently there is no a way to export values of createdtime and updatedtime (probably DateTimeOffset?) values when you making a batch export. This making a challenge if you need to process only new or changed subscriptions subset for some import procedure, e. g. to bigquery or other database for analisys without making many of requests to zoho to obtain.

    3 votes
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  16. Allow to downgrade subscription plan from hosted page

    Hi,
    The user can upgrade his subscription from a hosted page, But he cannot downgrade the plan from the hosted page, it's only allowed in the portal.
    It would be great if he can downgrade his subscription plan from the hosted page.
    Thank You!

    3 votes
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  17. Future dated checkout option

    in embed widget or in hosted payment page

    3 votes
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  18. Optional Billing Date Change for Recurring Billing Plan

    We need to be able to change a billing date very quickly as a "ONE TIME" status. Instead of creating a new subscription, we need to be able to click on "Next Billing Date" and change it either a "One Time Change" Or "Recurring Change". This also needs to be able to move it Forward AND Backward in time. As ZOHO currently stands, you can't move a billing date forward in time. This is a major issue in the software. For example, if a customer's billing date is on the 25th of the month, you can't move it to the…

    3 votes
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  19. Custom function for Customer module

    The custom function option is not available for the Customer module.
    If I need to update field using custom function then it can't be done in Zoho Subscription

    1 vote
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    1 comment  ·  Integrations  ·  Admin →
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  20. addon

    Include placeholders for Addons so that when a subscription is updated (e.g. an addon has been added or removed), the updated list of addons can be displayed in the 'Update Subscription' email.

    7 votes
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