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Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

Before posting, please ensure the following:
  1. Search if your idea for a feature is already listed below. If yes, then vote for it by clicking the Vote button.
  2. If it’s a new idea, kindly post a detailed description of your suggestion or idea.

If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com

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488 results found

  1. Ability to turn off proration.

    We bill for the month ahead. If someone requests a change to license amounts during the month, we want that to be reflected in the following month without crediting their current month, which they've already paid for.

    Currently, the system automatically credits the customer, basically refunding them. We want the ability to disable this.

    1 vote
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    0 comments  ·  Invoice  ·  Admin →
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  2. Scheduled Report on Subscription Details

    I would love to have the scheduled report option on your "subscription details report."

    3 votes
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  3. Parent/Child customers

    We have a case where we have a business partner pay for all his customers and the invoices is also consolidated to him, we can handle this case if there is a Parent/Child relation between the customers or a partner and customer relations

    12 votes
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  4. move products from one plan to another

    Someone has set up our system with all products/services under 1 plan. I wish to move these so they are listed under seperate 'plans' but have found that they can't be moved and must be deleted and recreated. Annoying

    3 votes
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    0 comments  ·  Plans  ·  Admin →
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  5. Matching Bank transactions, Invoices should show only Pending Amount

    Say there are two invoices Pending, One partly paid and other not paid.
    Client made pending payment related to both invoices.

    now when we match the bank transaction with pending invoices, total Invoice amount of these pending Invoices is shown.

    My idea is that only balance amount of pending invoices should be shown so as to match the amount received with pending amount only.

    1 vote
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    0 comments  ·  General  ·  Admin →
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  6. Metered billing for Multi tenant pbx

    Billing for hosted pbx solution. Ability to be able to upload CDR records manually / via FTP or API.

    3 votes
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  7. bookings integration

    Integrate with Zoho Bookings to schedule bookings of resource and/or staff time for subscriptions, at the beginning of a subscription (eg, to perform setup tasks), each cycle (eg, to provide routine services for the subscription) and at the end/cancellation of a subscription.

    3 votes
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  8. Duplicate Plan Button

    Simple idea, but helps speed up the creation of plans which have base features + additional ones.

    4 votes
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  9. Pro rated subscription

    Cancel current subscription and create new subscription.

    1 vote
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  10. allow styling of the embed widget

    allow for css modification of the embed widget

    1 vote
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  11. Recurring add-on charges

    make the add on chages recurring for when customers expand the work they do with you. make it recurring instead of just a one off charge so that they can increase the plan without having to complete a whole new subscription plan

    1 vote
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  12. Invoice list - invoice object should contain total price without VAT

    In API for retrieving all invoices at once, there's attribute total. However this value includes VAT. Can you please add another attribute which will show price without VAT? Ohterwise we need to ask for each invoice separately as there is this attribute bcysubtotal and thus calling to many API calls. Thx

    1 vote
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    0 comments  ·  API  ·  Admin →
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  13. Support customer with multiple GST numbers and addresses

    Support a single customer that that has multiple GST numbers. Example we have customers that want invoices to be generated separate for each state. I have associated multiple subscription with this customer but since the address and GST is at the customer level the invoices are generated for the only one GST number. This could have been solved if the GST and address was at the Subscription level. Zoho should then use either the subscription level GSTN and address instead of the customer GSTN and address.

    Zoho finance plus has still not handled this basic requirement which is so common…

    60 votes
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  14. Field with date of when the credit card was updated

    When viewing clients credit cards a field with the date the credit card was added would allow me to distinguish between the new credit card the client entered and one already there. There is NO way to distinguish credit cards that have been updated other than the number/expiration but some times that stays the same.
    Simple option to add the date when the credit card was changed would help which was the LAST credit card your client updated without having to bother them or testing a charge and paying for the test.

    1 vote
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    0 comments  ·  Usability  ·  Admin →
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  15. Search for subscriptions/plans with and without cards associated to them

    When searching through your subscription signups, There needs to be a search field entry that allows you to segment which accounts have a card on file and which do not. The benefit is that I can request it from those people instead of going into each one individiually.

    Additionally, some have cards on file but the card is not associated to the subscription yet.. A place to view this as well as I keep getting unpaid email from customers not realising the card is not associated.

    There is no way of knowing!

    A subscription is supposed to be automatic payments.…

    1 vote
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  16. add changes in subscriptions to unbilled charges

    When I change the amount within a subscription and want that effect to start immediately there always is a new invoice for the difference created. I desperately need the possibility to add this amount to the unbilled charges.

    3 votes
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    0 comments  ·  Subscriptions  ·  Admin →
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  17. prepaying a subscription

    I would like to see an easy way to pre-pay a subscription. I have this now and then. Sometimes they want to pay the next payment early, sometimes they want to put money down that would pay 1 1/2 of the next payments due ...

    1 vote
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    0 comments  ·  Subscriptions  ·  Admin →
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  18. deposit or immediate setup fee for future-dated subscription

    I need to be able to charge a deposit to reserve a subscription for future-dated services that are limited in availability in order to confirm bookings/reservation of those subscriptions.

    Charging the setup fee on the scheduled commencement date (and only if payment details are provided by then) is not sufficient commitment from a customer to make a limited-availability service unavailable to other potential customers.

    Ideally, this deposit would be an invoice sent out immediately with a configurable expiry date, so that the subscription cancels if the deposit is not paid within the defined period.

    1 vote
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    0 comments  ·  Subscriptions  ·  Admin →
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  19. Track customer churn and revenue churn separately

    Let’s say I have 10 active customers in a month and 1 cancels. At the customer level that is a 10% churn.
    Let’s say my MRR from these 10 customers is a total of INR 5 lakh. And the 1 churned customer accounts for INR 1.5 Lakh. So my revenue churn is 30% at the MRR level.
    It is vital for my business to track both types of churn in parallel to really understand what is going on.

    1 vote
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  20. Link invoices from books with already created subscriptions

    When adding older subscriptions which were invoiced manually as one off, would be great if we could create a subscription and then link an already created invoice with it from Zoho Books

    1 vote
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    0 comments  ·  Invoice  ·  Admin →
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