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Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

Before posting, please ensure the following:
  1. Search if your idea for a feature is already listed below. If yes, then vote for it by clicking the Vote button.
  2. If it’s a new idea, kindly post a detailed description of your suggestion or idea.

If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com

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130 results found

  1. Allow to downgrade subscription plan from hosted page

    Hi,
    The user can upgrade his subscription from a hosted page, But he cannot downgrade the plan from the hosted page, it's only allowed in the portal.
    It would be great if he can downgrade his subscription plan from the hosted page.
    Thank You!

    3 votes
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    0 comments  ·  Subscriptions  ·  Admin →
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  2. Add a "Setup Fee" (Or similar) to Add-ons

    We want to be able to price an add-on like this: (Base Price) + (Recurring Amount per month/year). For doing maintenance on peoples equipment, this would be VERY helpful to charge people for maintenance plans on additional systems.

    7 votes
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  3. Establish Min-Max values on plans and add-ons

    We would like clients to subscribe to our product with a minimum user of 5. We also want a maximum user limit for a specific plan after which client will have to switch to higher plan (next) that have unlimited users.
    On hosted page, minimum value should be taken into consideration for user not to enter value below same for max value.

    3 votes
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  4. to be able to reactivate a member in subscriptions without charging them right away.

    to be able to reactivate a member in subscriptions without charging them right away.

    5 votes
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  5. Two digit state code

    The State drop down box list states as the whole word (North Carolina, etc.), which if fine, but when you run a Subscription Details report to use for shipping out subscriptions, the state code should come out as an all cap Two digit code (US Postal code).
    The problem is that this State code sometimes shows as the two digit code, but about 20% of our subscriptions the code shows as the whole word or the two digit code is all lower case. Lots of extra work on our end to have to go through Report and change code to…

    1 vote
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  6. reactivate subscription from costumer portal

    the ability to reactivate a subscription from the member portal

    4 votes
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  7. Free Trial Upgrade To Paid

    Allow users to upgrade from Free Trial to Paid before the end of the free trial. In a software subscription model, a user may do a 30 day free trial where they receive a trial license. They may be ready to purchase after 10 days, and want their full license. There is no option in Zoho Subscriptions for the user to activate their subscription before the end of the free trial

    4 votes
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  8. CHECKOUTSUB

    CHECKOUT/SUBSCRIPTION NEEDS CART & ADDONS!

    • Need a cart for multiple multiple products with one-time fees

    • Each product needs to SHOW all add-ons. Add-ons need to be one-time and subscription based

    • Need subscription add-ons

    • Need functionality to UPSELL and actually use Zoho Payments. Right now, it is unusable for anyone in SALES that doesn't charge simple fees or subscriptions.

    The world has entered the micro-transactional model (Thank you Minecraft). Its time that we had the capability to maximize our profitability, which will turn into more Zoho subscriptions and customers.

    PLEASE UPVOTE THIS!

    2 votes
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  9. Ability to use Contact Alternate Address when adding a subscription

    We need the ability to select an alternate address when adding a subscription via Zoho Subscriptions.....similar to what currently exists in Zoho Books. We often have customer that use a lease company to finance their transactions to us - the lease company then pays us monthly, even though the subscription is with the customer. Therefore, when I enter a subscription for the recurring invoice, I need the ability to tell the system to use the alternate bill to address for the leasing company instead of the default billing address.

    1 vote
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  10. Can you please enable billing on a custom daily basis (ie 15,30 days etc)?

    All of the major gateways allow for custom recurring on a custom schedule, but Zoho forces a choice of a number of weeks, months or a year. So, 15 day billing, 30 day billing etc. is not possible. The majority of the competing products allow for this.

    4 votes
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  11. Allow customer to change their plan from client portal

    Letting a customer login to their portal and upgrade/downgrade/change the plan that is on their subscription from the portal. System updates the information and calculates any additional charges needed, etc.

    89 votes
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  12. Edit URL from the pricing table

    It would be ideal to be able to edit the URL of the buttons in the price table to a website different from the hosted page (such as a free registration website)

    5 votes
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  13. Group metered billing with all invoices.

    I love that you guys just released metered billing. I was JUST about to go through a long process into migrating to Stripe but this just kept me as a customer.

    However, I really think there should be a requirement to group ALL invoices regardless of frequency or metered/flat charges. It really doesn't make sense for our customer to be always be spammed with invoices when the idea of Subscriptions is partially a "Set it and forget it" model.

    17 votes
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  14. Forecasting Ability for Zoho Subscriptions

    Forecasting Ability for Zoho Subscriptions: Would be incredibly helpful to be able to view future scheduled revenue in Subscriptions based on Subscriptions that are currently active. Similar to the Renewal Report which shows next billing, but show all future scheduled billing based on date range in report. It is imperative as a business owner I can easily see what target for revenue my company is currently on track for.

    13 votes
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  15. $0 base metered invoice, based on timer, with auto charge

    Right now there is no way to create a $0 metered subscription that will just charge a user the accrued hours at the end of the billing cycle.

    1. Please allow $0 base metered invoice
    2. Please allow the metered billing to be based on an accrued unit field (where we can use the api to insert hours)
    3 votes
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  16. Customer portal upsell button/option

    Within the customer portal there needs to be a way for customers to 'buy' more.If they have logged in to view their account then you have captured their interest. This means in sales and marketing terms that they are ready to buy again. There needs to be a way that they can be be upsold other one off products and or linked back to the website to buy additional products. For example. I have 40 customers who have brought the 'yellow' package. these customers should all have automatic offering in their portal to add on the rainbow bolt on if…

    5 votes
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  17. Add ACH debit ability to Stripe Integration in Subscriptions

    Add ACH debit ability to Stripe Integration in Subscriptions

    7 votes
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  18. Points Credit System for Metered Billing

    For example, if you're a telecom company and have a certain number of minutes included in a subscription package. It would be nice if it was possible to configure metered billing to include x amount of minutes for free with the plan, and then charge per minute used over the number included in the plan.

    3 votes
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  19. Send Retainer Invoice (Advance Payment Request) with email notification workflow before subscription renewal date

    We would like the ability to send retainer invoices based on the value of the renewal invoice that can be attached to subscription email notification workflows.
    The idea is that Zoho Subscriptions does not create invoices until the subscription renewal date. However, in practice, invoices need to be sent out to clients 45, 30 or 15 days before the due date.
    What we do now is to manually create Retainer Invoices on Zoho Books 45 days before the subscription renewal date. We would like this to be automated on Zoho Subscriptions and this solves the biggest voted request on Zoho…

    6 votes
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  20. Enable Paypal for Zoho Subscriptions

    Paypal is one the main payment gateway in the world and we should be able to use it with Zoho Subscriptions.
    I have no other way to use Zoho Subscriptions and I'm horrified that we cannot use Paypal for recurring payments with Zoho. Recurring payments work perfectly directly in Paypal

    8 votes
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