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Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

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33 results found

  1. Include feature option for back dated subscription in zoho subscriptions.

    Include feature option for back dated subscription in zoho subscriptions.

    131 votes
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    8 comments  ·  Subscriptions  ·  Admin →
    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    We’ve finally released this long-awaited feature: creating backdated subscriptions!

    While creating a subscription, you can now select an activation date previous to the present date to create a backdated subscription. You can do this from the API as well.

    This can be especially useful when you’re manually recording subscriptions days after you’ve made a sale. Also, if you’re migrating your existing subscriptions from another system, this can prove essential.

    Participate in the discussion about the new feature on the forums: https://forums.zoho.com/topic/new-feature-create-back-dated-subscriptions

  2. Please integrate with GoCardless for Direct Debit payments

    There is a system called Direct Debit in the UK and is great low-cost way for businesses to collect money from their customers. GoCardless is an online Direct Debit payment gateway and they take all the complexity out of setting up Direct Debits between customers and vendors. Look here - https://gocardless.com/direct-debit/introduction/ please, please, please do this! This would be a great addition to ZoHo Books/Subscription.

    113 votes
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    20 comments  ·  Payment Gateways  ·  Admin →

  3. Extend existing Subscription

    In our project we need to have an ability to extend existing subscription.

    For example – we have Basic plan. Then we create subscription with billing_cycles = 12 (It means that subscription will be closed in one year).
    We want to add an ability for our customers to extend their subscription, e.g. for 6 month.

    108 votes
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    Completed  ·  6 comments  ·  Subscriptions  ·  Admin →

  4. Custom Fields in Plans

    Add custom fields to plans so that users can pull that data into other applications for user provisioning. Items such as usage limits or feature sets would allow you to tie this into other applications so that you don't need to maintain two sets of plan information.

    100 votes
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    8 comments  ·  Plans  ·  Admin →
    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi there,

    Zoho Subscriptions allows you to create custom fields for plans. Kindly navigate to Settings > Preferences > Product > Custom fields to create one.

    If you have any questions, you can reach out to support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  5. Coupon

    Today, Coupons can be one-off or forever. It would be great to have a 3rd option enabling to repaet the coupon during X months; for instance the first 3 months at -50%:

    98 votes
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    Completed  ·  10 comments  ·  Coupons  ·  Admin →

  6. ALLOW to create REPORT on COUPONs to see who is using it.

    It would be great if we could to create a REPORT on a coupon to see ALL users using the given coupon.

    68 votes
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    Completed  ·  5 comments  ·  Reports  ·  Admin →

  7. pause subscription

    pause subscription other than canceling it

    45 votes
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    6 comments  ·  Subscriptions  ·  Admin →

  8. Hold on Subscriptions

    I need to be able to put a hold on subscriptions. I'd prefer to not have to cancel a subscription if the customer is suspending auto renewal for a month.

    41 votes
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    3 comments  ·  Subscriptions  ·  Admin →
    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi there,

    Thank you for showing your support for this feature. We understand that putting customer subscriptions on a temporary hold is really important for your business. Zoho Subscriptions allows you do this by simply pausing the subscriptions.

    You can pause it immediately or schedule it for a later date. If you know when it wants to be resumed, you can even tell that to Zoho Subscriptions, and the system will take care of it! Here’s our help document on this:

    https://www.zoho.com/subscriptions/help/subscriptions.html#pause-resume

    You can try this and share your feedback to support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  9. Option for the customers to add/update card through a link in email

    Should allow customers to add/update their credit card by having add/update card link in the email sent for Trial about to expire, Subscriptions renewal ahead, Payment failure emails.

    24 votes
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    Completed  ·  5 comments  ·  Email Notification  ·  Admin →

  10. Add SMS notifications

    Please add an option for SMS notifications along side email. People don't use email where I live. SMS would be better for communication. Also most (ALL) payments are done offline. So SMS is the best option. Also can I create a customer without adding an email address please?
    Thank You

    21 votes
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    6 comments  ·  Email Notification  ·  Admin →

  11. Zero Quantity for Addons in Public Hosted Pages

    Zero Quantity for Addons in Public Hosted Pages as an option to deselect the addon

    13 votes
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    0 comments  ·  Hosted payment pages  ·  Admin →
    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hello Everyone,

    We are happy to announce that Zoho Subscriptions now supports Zero quantity for add-ons in hosted pages.

    Following are the steps to enable this.

    - Log in to your Zoho Subscriptions account.
    - Click on Gear icon > Hosted Pages.
    - Next, under the Order Summary tab, check the “Quantity editable”.
    - Then, enable the “Allow customer to exclude Addon(s)” checkbox that appears.

    Thereon customers will be able to enter zero in the add-on quantity.

  12. Webhook for subscription custom fields update action.

    If your are using custom fields to keep data specific to your app and you are using Zoho Subsc as the visual interface then it would be necessary to have a webhook trigger on custom fields update to keep your app's db in sync. Please consider this.

    11 votes
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    2 comments  ·  Subscriptions  ·  Admin →
    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi there,

    Thanks for posting on our feedback forum.

    In Zoho Subscriptions, when you configure an event-based webhook, you can choose if you’d like to trigger the webhook when any field in a subscription is updated (or) when select fields are updated. By choosing either of these, you can trigger a hook once the subscription custom fields are updated.

    Kindly give this a try and share your feedback to support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  13. Customer Portal

    Hi
    I think having a Customer portal where a customer can view the status of their subscription, view past invoices, payments etc even upgrade / downgrade from there. Similar portal idea to Zoho Books portal would be a great feature. We look after a lot of Fitness Studio who are wanting a system that their members can access to view their membership / subscriptions.

    11 votes
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    2 comments  ·  Usability  ·  Admin →

  14. Avalara Integration

    The ability to integrate Avalara with Zoho Subscriptions so as to automate the tax caculations.

    8 votes
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    2 comments  ·  Integrations  ·  Admin →

  15. Filter for Customers without a Subscription

    We need the ability to show a list of customers who do NOT have a subscription tied to their account. As of right now, we have to manually click each account and visually check to see if there is a subscription tied to the account. Needless to say, with over 100+ accounts, this is nearly impossible to manage.

    8 votes
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    0 comments  ·  Usability  ·  Admin →

  16. Allow edition of Subscriptions with Future status

    Hello !!

    When trying to change the quantity of a subscription that is still with status = Future, using the Zoho Subscriptions API, I got this error:

    {"code":107204,"message":"Future subscriptions can not able to update."}

    We are working in an automation process that requires an initial (migration) creation of a few thousand subscriptions to start in a future date (in a range of 1 to 365 days), however in that time frame the customer can change the quantity (adding or reducing the number of users) associated with the subscription.

    We need to keep that quantity updated, while still waiting for the…

    7 votes
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    1 comment  ·  Subscriptions  ·  Admin →

  17. Deleting a subscription that was accidentally created.

    Well, possibly you could add a delete function if the subscription never resulted in a transaction? I understand not deleting subscriptions that resulted in a invoice, but if there never was an invoice, no history, etc, i don’t see why it couldn’t be removed from the front-end?

    7 votes
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    1 comment  ·  Admin →

  18. Option to hide "Express Checkout" in Hosted Pages

    If Payments Pro gateway is configured, the option to pay through Express Checkout appears by default. It should configurable.

    6 votes
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    0 comments  ·  Hosted payment pages  ·  Admin →

  19. 2Checkout Integration

    Would be great to have it integrated for Zoho subscription as well as any other payment processing system that broadens the possibility of non-US merchants to use this product

    6 votes
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    Completed  ·  0 comments  ·  Payment Gateways  ·  Admin →

  20. Zapier integration

    Allow Zapier integration so that we can customise our own integration with existing Zapier apps

    5 votes
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    Completed  ·  3 comments  ·  Integrations  ·  Admin →
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