Zoho Subscriptions
- Search if your idea for a feature is already listed below. If yes, then vote for it by clicking the Vote button.
- If it’s a new idea, kindly post a detailed description of your suggestion or idea.
If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com
33 results found
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Cancellation reasons
When a customer wants to cancel, a short form pops up asking why they want to cancel, and maybe offers a coupon, etc
3 votesHi there,
Thanks for posting on our feedback forum.
Zoho Subscriptions allows you to customize your customer cancellation journey. You can either place a plain text box to collect the cancellation reason, or enter pre-defined options for the customers to choose from.
To try this, please log into your Zoho Subscriptions account and choose Settings > Preferences > Subscriptions > Cancellation preferences.
Regards,
Reshma -
Live chat or direct messaging system in client portal
I think an option for live chat or direct messaging via the portal is a good option. So when us and the client are logged in we can talk easyier. Great for smaller companies.
4 votesDear customers,
We are happy to inform that Zoho Subscriptions is now integrated with Zoho SalesIQ. This integration allows you to set up live chat support within your customer portal.
By providing real-time assistance to your customers via the self-service portal, you can close your books faster, keep more customers happy, and elevate your overall customer experience.
To set up this integration, you can log in to your Zoho Subscriptions account and choose Settings > Integrations > Zoho apps > Zoho SalesIQ.
If you’d like to share feedback on this integration, feel free to write to us at support[at]zohosubscriptions[dot]com
Regards,
Reshma -
pause subscription
pause subscription other than canceling it
45 votesDear customers,
Zoho Subscriptions now allows you to pause and resume subscriptions.
It mainly helps avoid cancellations, thereby reducing churn. You can know more on this feature here:
https://www.zoho.com/subscriptions/help/subscriptions.html#pause-resume
You can share your feedback with us at support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Webhook for subscription custom fields update action.
If your are using custom fields to keep data specific to your app and you are using Zoho Subsc as the visual interface then it would be necessary to have a webhook trigger on custom fields update to keep your app's db in sync. Please consider this.
11 votesHi there,
Thanks for posting on our feedback forum.
In Zoho Subscriptions, when you configure an event-based webhook, you can choose if you’d like to trigger the webhook when any field in a subscription is updated (or) when select fields are updated. By choosing either of these, you can trigger a hook once the subscription custom fields are updated.
Kindly give this a try and share your feedback to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
webhooks should have verification token provided by the user
For added security, it would be nice to have webhooks sending verification token in the POST headers, like auth token, which will be provided by the user at the time of creating webhook. Verification token makes it possible to know if the webhook is actually originated from zoho subscriptions.
1 voteHi there,
Thanks for posting your suggestion. Zoho Subscriptions now allows you to secure your webhooks by adding a secret key. To know how to set this up, you can refer this FAQ:
https://www.zoho.com/subscriptions/kb/webhooks/securing-webhooks.html
Cheers,
Reshma -
Add SMS notifications
Please add an option for SMS notifications along side email. People don't use email where I live. SMS would be better for communication. Also most (ALL) payments are done offline. So SMS is the best option. Also can I create a customer without adding an email address please?
Thank You21 votesDear customers,
We are happy to inform that Zoho Subscriptions now offers a native integration with Twilio to help you send SMS notifications to your subscribers.
To know more on this integration, you can refer to our help guide:
https://www.zoho.com/subscriptions/help/twilio-integration.htmlIf you have any feedback, feel free to write to us at support[at]zohosubscriptions[dot]com
Cheers,
Reshma -
Hold on Subscriptions
I need to be able to put a hold on subscriptions. I'd prefer to not have to cancel a subscription if the customer is suspending auto renewal for a month.
41 votesHi there,
Thank you for showing your support for this feature. We understand that putting customer subscriptions on a temporary hold is really important for your business. Zoho Subscriptions allows you do this by simply pausing the subscriptions.
You can pause it immediately or schedule it for a later date. If you know when it wants to be resumed, you can even tell that to Zoho Subscriptions, and the system will take care of it! Here’s our help document on this:
https://www.zoho.com/subscriptions/help/subscriptions.html#pause-resume
You can try this and share your feedback to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Extend existing Subscription
In our project we need to have an ability to extend existing subscription.
For example – we have Basic plan. Then we create subscription with billing_cycles = 12 (It means that subscription will be closed in one year).
We want to add an ability for our customers to extend their subscription, e.g. for 6 month.108 votes -
Coupon
Today, Coupons can be one-off or forever. It would be great to have a 3rd option enabling to repaet the coupon during X months; for instance the first 3 months at -50%:
98 votes -
ALLOW to create REPORT on COUPONs to see who is using it.
It would be great if we could to create a REPORT on a coupon to see ALL users using the given coupon.
68 votes -
Custom Fields in Plans
Add custom fields to plans so that users can pull that data into other applications for user provisioning. Items such as usage limits or feature sets would allow you to tie this into other applications so that you don't need to maintain two sets of plan information.
100 votesHi there,
Zoho Subscriptions allows you to create custom fields for plans. Kindly navigate to Settings > Preferences > Product > Custom fields to create one.
If you have any questions, you can reach out to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Display Zoho Subscriptions in Zoho Desk
Our company uses Zoho Desk to handle all customer service related requests. When a client calls in, we need to check Zoho Subscriptions to see if they are currently active, and which plan they have. It would be very helpful if that information was automatically displayed in Zoho Desk. I'm aware that some customer fields can be passed through CRM to Desk, but it would be much easier to simply display the customer's subsipcription in Desk. There is already an integration for this for CRM so if that same integration could be added to Desk that would be very helpful.
3 votes -
Customer Portal
Hi
I think having a Customer portal where a customer can view the status of their subscription, view past invoices, payments etc even upgrade / downgrade from there. Similar portal idea to Zoho Books portal would be a great feature. We look after a lot of Fitness Studio who are wanting a system that their members can access to view their membership / subscriptions.11 votesHello Everyone,
We are happy to announce the release of Client Portal feature for Zoho Subscriptions.You can now invite your customers to view subscriptions, invoices, make online payments and update card information through the portal.
For more information on how to enable the client portal, take a look at the document below.
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subscription invoice
link to Zoho Invoices from Zoho Subscriptions top-left apps menu
2 votesHi Mark,
Option to navigate from Zoho Subscriptions to Zoho Invoice is available now. Zoho Invoice is listed along with other apps in top-left.
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Option to hide "Express Checkout" in Hosted Pages
If Payments Pro gateway is configured, the option to pay through Express Checkout appears by default. It should configurable.
6 votesHello Everyone,
We are happy to announce that you can now choose between the payment options, Express Checkout and Credit Card to display in the Hosted pages.
Kindly take a look at our help documentation for more information on this : https://www.zoho.com/subscriptions/help/payment-gateways.html#paymentspro
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Zero Quantity for Addons in Public Hosted Pages
Zero Quantity for Addons in Public Hosted Pages as an option to deselect the addon
13 votesHello Everyone,
We are happy to announce that Zoho Subscriptions now supports Zero quantity for add-ons in hosted pages.
Following are the steps to enable this.
- Log in to your Zoho Subscriptions account.
- Click on Gear icon > Hosted Pages.
- Next, under the Order Summary tab, check the “Quantity editable”.
- Then, enable the “Allow customer to exclude Addon(s)” checkbox that appears.Thereon customers will be able to enter zero in the add-on quantity.
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Avalara Integration
The ability to integrate Avalara with Zoho Subscriptions so as to automate the tax caculations.
8 votesZoho Subscriptions is now integrated with Avalara to help you automate the tax handling. This is available for both US and Canada customers. For more details refer the link given below.
https://www.zoho.com/subscriptions/help/set-avalara-ava.html. -
Coupons applied to one-time add-ons
Coupons cannot be currently applied to one-time add-ons.
Example: Our new customers often have an "Installation Fee" that is a one-time add-on when they sign up. They may have a coupon when they sign up too. The coupon should be applied to the entire balance when they sign up, not just the recurring charges.
3 votesHello Everyone!
We are happy to announce that you can now choose whether a coupon should apply to one-time add-ons, recurring add-ons or both types of add-ons.
To test the feature, head over to Zoho Subscriptions and try adding a coupon.
For more information on how to associate coupons, please click the below link.
https://www.zoho.com/subscriptions/help/coupon.html#associate-coupon. -
Add Custom Fields to Advanced Search
We really need to use Custom Fields in the Customer records to be able to use Subscriptions. Currently we can't search based on information in the custom fields. This is almost a show stopper for us as it makes it very difficult for users to quickly locate customers.
3 votesHi there,
Zoho Subscriptions allows you to perform an ‘advanced search’ to filter customer records based on the customer-level custom fields you create.
You can try this and share your feedback to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Deleting a subscription that was accidentally created.
Well, possibly you could add a delete function if the subscription never resulted in a transaction? I understand not deleting subscriptions that resulted in a invoice, but if there never was an invoice, no history, etc, i don’t see why it couldn’t be removed from the front-end?
7 votesWe have provided the option to delete a subscription in any state at any point. To know more details on deleting a subscription refer the link given below.
https://www.zoho.com/subscriptions/help/subscriptions.html#deleting-subscription
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