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Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

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33 results found

  1. Cancellation reasons

    When a customer wants to cancel, a short form pops up asking why they want to cancel, and maybe offers a coupon, etc

    See: https://baremetrics.com/features/cancellation-insights

    3 votes
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    0 comments  ·  Subscriptions  ·  Admin →
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    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi there,

    Thanks for posting on our feedback forum.

    Zoho Subscriptions allows you to customize your customer cancellation journey. You can either place a plain text box to collect the cancellation reason, or enter pre-defined options for the customers to choose from.

    To try this, please log into your Zoho Subscriptions account and choose Settings > Preferences > Subscriptions > Cancellation preferences.

    Regards,
    Reshma

  2. Live chat or direct messaging system in client portal

    I think an option for live chat or direct messaging via the portal is a good option. So when us and the client are logged in we can talk easyier. Great for smaller companies.

    4 votes
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    0 comments  ·  Usability  ·  Admin →
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    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Dear customers,

    We are happy to inform that Zoho Subscriptions is now integrated with Zoho SalesIQ. This integration allows you to set up live chat support within your customer portal.

    By providing real-time assistance to your customers via the self-service portal, you can close your books faster, keep more customers happy, and elevate your overall customer experience.

    To set up this integration, you can log in to your Zoho Subscriptions account and choose Settings > Integrations > Zoho apps > Zoho SalesIQ.

    If you’d like to share feedback on this integration, feel free to write to us at support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  3. Display Zoho Subscriptions in Zoho Desk

    Our company uses Zoho Desk to handle all customer service related requests. When a client calls in, we need to check Zoho Subscriptions to see if they are currently active, and which plan they have. It would be very helpful if that information was automatically displayed in Zoho Desk. I'm aware that some customer fields can be passed through CRM to Desk, but it would be much easier to simply display the customer's subsipcription in Desk. There is already an integration for this for CRM so if that same integration could be added to Desk that would be very helpful.

    3 votes
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    Completed  ·  0 comments  ·  Integrations  ·  Admin →
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  4. webhooks should have verification token provided by the user

    For added security, it would be nice to have webhooks sending verification token in the POST headers, like auth token, which will be provided by the user at the time of creating webhook. Verification token makes it possible to know if the webhook is actually originated from zoho subscriptions.

    1 vote
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    0 comments  ·  API  ·  Admin →
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  5. Webhook for subscription custom fields update action.

    If your are using custom fields to keep data specific to your app and you are using Zoho Subsc as the visual interface then it would be necessary to have a webhook trigger on custom fields update to keep your app's db in sync. Please consider this.

    11 votes
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    2 comments  ·  Subscriptions  ·  Admin →
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    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi there,

    Thanks for posting on our feedback forum.

    In Zoho Subscriptions, when you configure an event-based webhook, you can choose if you’d like to trigger the webhook when any field in a subscription is updated (or) when select fields are updated. By choosing either of these, you can trigger a hook once the subscription custom fields are updated.

    Kindly give this a try and share your feedback to support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  6. pause subscription

    pause subscription other than canceling it

    45 votes
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    6 comments  ·  Subscriptions  ·  Admin →
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  7. subscription invoice

    link to Zoho Invoices from Zoho Subscriptions top-left apps menu

    2 votes
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    0 comments  ·  Usability  ·  Admin →
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  8. Add SMS notifications

    Please add an option for SMS notifications along side email. People don't use email where I live. SMS would be better for communication. Also most (ALL) payments are done offline. So SMS is the best option. Also can I create a customer without adding an email address please?
    Thank You

    21 votes
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    6 comments  ·  Email Notification  ·  Admin →
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  9. Customer Portal

    Hi
    I think having a Customer portal where a customer can view the status of their subscription, view past invoices, payments etc even upgrade / downgrade from there. Similar portal idea to Zoho Books portal would be a great feature. We look after a lot of Fitness Studio who are wanting a system that their members can access to view their membership / subscriptions.

    11 votes
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    2 comments  ·  Usability  ·  Admin →
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  10. Option to hide "Express Checkout" in Hosted Pages

    If Payments Pro gateway is configured, the option to pay through Express Checkout appears by default. It should configurable.

    6 votes
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    0 comments  ·  Hosted payment pages  ·  Admin →
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  11. Coupons applied to one-time add-ons

    Coupons cannot be currently applied to one-time add-ons.

    Example: Our new customers often have an "Installation Fee" that is a one-time add-on when they sign up. They may have a coupon when they sign up too. The coupon should be applied to the entire balance when they sign up, not just the recurring charges.

    3 votes
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    2 comments  ·  Coupons  ·  Admin →
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  12. Zero Quantity for Addons in Public Hosted Pages

    Zero Quantity for Addons in Public Hosted Pages as an option to deselect the addon

    13 votes
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    0 comments  ·  Hosted payment pages  ·  Admin →
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    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hello Everyone,

    We are happy to announce that Zoho Subscriptions now supports Zero quantity for add-ons in hosted pages.

    Following are the steps to enable this.

    - Log in to your Zoho Subscriptions account.
    - Click on Gear icon > Hosted Pages.
    - Next, under the Order Summary tab, check the “Quantity editable”.
    - Then, enable the “Allow customer to exclude Addon(s)” checkbox that appears.

    Thereon customers will be able to enter zero in the add-on quantity.

  13. Add Custom Fields to Advanced Search

    We really need to use Custom Fields in the Customer records to be able to use Subscriptions. Currently we can't search based on information in the custom fields. This is almost a show stopper for us as it makes it very difficult for users to quickly locate customers.

    3 votes
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    0 comments  ·  Usability  ·  Admin →
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    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi there,

    Zoho Subscriptions allows you to perform an ‘advanced search’ to filter customer records based on the customer-level custom fields you create.

    You can try this and share your feedback to support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  14. Avalara Integration

    The ability to integrate Avalara with Zoho Subscriptions so as to automate the tax caculations.

    8 votes
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    2 comments  ·  Integrations  ·  Admin →
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  15. Deleting a subscription that was accidentally created.

    Well, possibly you could add a delete function if the subscription never resulted in a transaction? I understand not deleting subscriptions that resulted in a invoice, but if there never was an invoice, no history, etc, i don’t see why it couldn’t be removed from the front-end?

    7 votes
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    1 comment  ·  Admin →
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  16. Hold on Subscriptions

    I need to be able to put a hold on subscriptions. I'd prefer to not have to cancel a subscription if the customer is suspending auto renewal for a month.

    41 votes
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    3 comments  ·  Subscriptions  ·  Admin →
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    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi there,

    Thank you for showing your support for this feature. We understand that putting customer subscriptions on a temporary hold is really important for your business. Zoho Subscriptions allows you do this by simply pausing the subscriptions.

    You can pause it immediately or schedule it for a later date. If you know when it wants to be resumed, you can even tell that to Zoho Subscriptions, and the system will take care of it! Here’s our help document on this:

    https://www.zoho.com/subscriptions/help/subscriptions.html#pause-resume

    You can try this and share your feedback to support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  17. Ability to change the "sender" email for Subscriptions templates. It is easy to do in books but not subscriptions

    Ability to change the "sender" email for Subscriptions templates. It is easy to do in books but not subscriptions. This seems to be completely missing from Subscriptions

    1 vote
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    0 comments  ·  Email Notification  ·  Admin →
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    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi Charlie,

    We have an option to change the “sender” email to one of your organization email address under Settings → Organization Profile —> Primary Contact. Click on the Change link and choose the option.

    Please let us know if this helps. For any further assistance, you can reach us at support[at]zohosubscriptions[dot]com

  18. Allow edition of Subscriptions with Future status

    Hello !!

    When trying to change the quantity of a subscription that is still with status = Future, using the Zoho Subscriptions API, I got this error:

    {"code":107204,"message":"Future subscriptions can not able to update."}

    We are working in an automation process that requires an initial (migration) creation of a few thousand subscriptions to start in a future date (in a range of 1 to 365 days), however in that time frame the customer can change the quantity (adding or reducing the number of users) associated with the subscription.

    We need to keep that quantity updated, while still waiting for the…

    7 votes
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    1 comment  ·  Subscriptions  ·  Admin →
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  19. Put Logo on Check Out Page

    The checkout page is very bland, and really could use more customization, starting with at least the logo.

    3 votes
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    0 comments  ·  Hosted payment pages  ·  Admin →
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  20. Notify me via Email when Customers Subscription is about to expire

    I would like to be notified by email when a Customers Subscription is about to be expired, so I can sign them back up!

    3 votes
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    1 comment  ·  Admin →
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