Cancellation reasons
When a customer wants to cancel, a short form pops up asking why they want to cancel, and maybe offers a coupon, etc
3
votes
Batsirai Chada
shared this idea
Hi there,
Thanks for posting on our feedback forum.
Zoho Subscriptions allows you to customize your customer cancellation journey. You can either place a plain text box to collect the cancellation reason, or enter pre-defined options for the customers to choose from.
To try this, please log into your Zoho Subscriptions account and choose Settings > Preferences > Subscriptions > Cancellation preferences.
Regards,
Reshma