Zoho Subscriptions
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- If it’s a new idea, kindly post a detailed description of your suggestion or idea.
If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com
39 results found
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URGENT FUNCTION TO HELP US ENDURE THE CORONAVIRUS CRISIS: Enable partial payments for internal staff
Enable partial payments for internal staff
Hi,
Given the Coronavirus pandemia, all businesses are going to suffer from a high level of late payments. Would it be possible to enable the possibility for our internal staff to decide what amount of an unpaid invoice we want to try to charge. This would enable us to get paid for at least 25, 50 or 75% of the invoice amount, in case the customer does not have enough money to pay for the full amount, but can pay part of the amount due.
AS commented above, I would restrict this possibility to…15 votesHi there,
While you record payment for an invoice manually in Zoho Subscriptions, you can edit the payment received. This way, you can record partial payments against the invoice.
If you’d like your customers to be able to make partial payments online, you can enable this under Settings > Preferences > Subscriptions.
Feel free to reach out to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Is razorpay a payment gateways supported by Zoho Subscriptions??
Is razorpay a payment gateways supported by Zoho Subscriptions??
1 voteHi Ekta,
Yes! Zoho Subscriptions does have an integration with Razorpay using which you can collect payments via card, UPI, Net banking, and more. Sorry about the delay in getting back to your request.
Cheers,
Reshma -
1 vote
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Custom Domain url
Apply business domain for Subscription url as like Zoho Books
1 vote -
Total Number of Subscriptions should Appear
The subscriptions list shows the word "total" at the bottom. It should include the total number of subscriptions.
1 voteHi there,
In Zoho Subscriptions, once you click on the word “Total” at the bottom of the subscription list, the count will be displayed.
Hope this helps.
Regards,
Reshma -
pre fill hosted check out page
I want to pass info in the hosted page URL to pre-fill email, name or firstname in the check out form.
1 voteHi there,
Thank you for posting on our feedback forum.
Zoho Subscriptions allows you to pre-fill fields and then direct customers to the hosted page. You can check out this guide to get started:
https://www.zoho.com/subscriptions/help/pre-fill.html
If you need any further assistance, please reach out to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Show Date/Month of Service on invoice
We are charging our customers at the first of every month. What we need is the option, to add a date of service/month of service to the invoice.
Because if we charge in example at the first of december, then the month of service for this charge is "December 2018".
This is very needed for German Market Customers!
6 votesHi there,
Thank you for posting on our feedback forum.
In Zoho Subscriptions, the duration of the plan will be, by default, displayed along with the plan details in the invoice PDF. In case you have already given a “Plan description” manually, this will be displayed in place of the plan duration.
In case you’d like to display both information (plan description as well as the plan duration), you can insert suitable placeholders in the plan description.
If you need any assistance in this, feel free to reach out to us at support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Report Total Quantity / Number of Subscriptions
There should be a report that includes the total quantity or number of subscriptions. When you're creating a new subscription you can specify a quantity for each subscription, but there's not way to get a total of that number.
3 votesHi Luke,
Thanks for posting on our feedback forum.
In Zoho Subscriptions, you can run the “Sales by plan” report to know the plan-wise quantity sold. If you click on the quantity next to a specific plan, you can also get a drilled-down version of that plan’s sales.
You can check this out and share your feedback to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Please add PayTabs as payment gateway.
Please consider PayTabs as most popular at Middle-East Area , include 18 countries with there currencies .
12 votesHi there,
Zoho Subscriptions is integrated with PayTabs to help businesses in the Middle East accept payments in various currencies and modes. You can configure this under Settings > Integrations > Online payments.
You can try this integration and if you have any questions, you can reach out to us at support[at]zohosubscriptions[dot]com.
Cheers,
Reshma -
Existing Customers buy other subscbrtion without fillup addresse and other details
Existing Customers buy other subscbrtion without fillup addresse and other details. Put options existing Customers login option on plan page. Existing Customers just enter email and password and purchase other subscbrtion.
3 votesHi there,
Thanks for posting on our feedback forum.
Zoho Subscriptions allows you to pre-fill hosted pages where you can pass certain information of the customers and then direct them to the checkout page. Kindly check if this would meet your requirement:
https://www.zoho.com/subscriptions/help/pre-fill.html
If you need any assistance with this, feel free to reach out to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Ability to reactivate a "cancel immediately" subscription
Your Help documentation center states that I should be able to by clicking the "change subscription" button; however that button doesn't exist.
Either remove this in your help documentation center under Subscription or add this feature.
Add ability to reactivate but on a future date (billing date) not reactivate "immediately" which would charge the card AGAIN.4 votesHi there,
Thank you for posting on our feedback forum.
We understand that you’d like to resume a cancelled subscription on a future date. We believe the ‘Pause and resume subscriptions’ feature would meet this. When you choose to resume a paused subscription, you can either resume it immediately or on a future date.
https://www.zoho.com/subscriptions/help/subscriptions.html#pause-resumeYou can try this and share your feedback to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Attach documents in the invoices and allowing the customer download them at anytime in his "Customer Portal"
In many cases, suppliers need to provide customers additional documentation related to their purchase - in addition to the basic pdf - and normaly they are required to include these documents in an email. Imagine being to able attach all required documents directly in the transaction record in "Zoho Subscriptions" - in the invoice to be precise - allowing the customer to display them in the "Customer Portal" enable them to download at anytime, this is our idea and Mexico would appreciate it :)
42 votesHi there,
Thank you for posting on our feedback forum.
Zoho Subscriptions allows you to attach up to 10 files to an invoice, and each of these files can be upto 5 MB in size.
While you navigate to the ‘Invoices’ module, click on the invoice and choose the ‘Attach files’ option on the top, you’ll also have an option to decide if the attachments should be displayed in the customer portal and emails.
If you have any other questions, feel free to reach out to us at support[at]zohosubscriptions[dot]com.
Regards,
Reshma -
One Time PayPal Payments
Allow one time payments for Indian merchants through Paypal from Zoho Subscriptions just as it is available in Zoho books.
Lack of this is limiting payment options for international customers.
3 votes -
Easy Custom Fields on Hosted Pages
So we don't have to email in a request to have a custom field added on the back end of our Hosted Page, we can easily add and modify the custom fields ourselves.
6 votesHi there,
Thanks for posting on our feedback forum.
In the hosted payment pages, if you want your customers to fill some fields, you can create them as custom fields under the ‘Customers’ module. While you create it under Settings > Preferences > Customers > Custom fields, you can choose to show/hide the field in hosted pages.
If you need any further assistance, feel free to contact us at support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Customized subscription expiry notifications
currently: Sent 3 days before the subscription expiry date
idea: allow to create customized and multiple expiry date (say 30 days, 45 days and 90 days)6 votesHi there,
Though the default ‘Subscription about to expire’ email goes out 3 days before the expiry date, you can configure additional email alerts using automation workflows.
Kindly choose Settings > Automation > Email alerts. While creating an email alert, you can choose to create a ‘custom event’, where you can enter when exactly you want to trigger the email before the ‘End date’.
If you need any assistance in setting this up, feel free to reach out to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Send email notification to additional people when a subscription payment fails
It would be great if we could set up a workflow and/or notification to email additional people within our company when a subscription payment fails. Right now those notices go to one person only and we'd like to be able to copy other people on any payment failures.
1 voteHello there,
The feature you’ve requested is already available in Zoho Subscriptions, please follow the steps given below
One, you can add the email addresses (to whom you want to notify) in the Retry Settings section.
- Navigate to Gear Icon > More Settings > Retry Settings.
- In the following screen, click on the button Credit Card next to On Payment failure field.
- In the email template edit section, you can add the email address of the User you want to notify using the CC field. Once added, they will be notified on each payment failure.Two, you can add the email address (to whom you want to notify) in the Email Notifications section.
- Navigate to Gear Icon > More Settings > Email Notifications.
- Click the default button next to Payment Failure email notification to edit the email template.
- In the email template edit section,… -
Offering a discount to the monthly payment (or a free month) to an existing member for referring a new member.
I would like to offer any existing member a discount if they bring in a new member. This would have to be via a member code? Or the existing member name? If their name is entered on sign up then the existing member will get a discount. Can this be made possible?
1 voteHi,
You can get this done by using Zoho Creator along with Zoho Subscriptions.
You can create a custom field in Zoho Subscriptions for customer with the label name Referral Code and data type as Auto-Generate number to create unique referral code for each customer. You can then use Zoho Creator to listen to New Subscription webhook from Zoho Subscriptions, so that when a referred customer signs up , he/she will have to enter the referral code of the referrer in the Hosted page. Zoho Creator will be notified when this subscription gets activated through the webhook, and it can capture the referral code and use it to identify the customer (referrer) and add a coupon for his/her next subscription.
You can have a look at this forum post -
https://forums.zoho.com/topic/referral-program-5-8-2016
where we have provided suggestions to various use-cases for applying the discount.
For any further assistance, feel free to…
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1 vote
We have provided the option to change the portal language for customers under Customers. Select the customer, click on Edit and change the Portal language for that customer.
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Add the possibility to automatically/through the API enable client portal for a customer
Add the possibility to automatically enable client portal for a customer. Currently the permissions need be addressed manually via the admin portal for each customer. It would be great to automate this via the API.
1 voteHey Attila,
We are glad to inform you that, we do have an option to enable portal for a customer through the API. You will just have to pass the node is_portal_enabled, when creating a customer (POST —> /customers) or editing a customer (PUT —> /customers/CUSTOMERID ).
Please reach us at support[at]zohosubscriptions[dot]com, if you are facing any other issues regarding the same. -
make recurring charges with credit card submission the default
"Use this card for future transactions" is not prominent when someone is entering their credit card info to create a subscription. many customers forget to do this and require us to nag them and send reminder emails. we would prefer that the "Use this card for future transactions" is selected as default (or not even an option, since this is a monthly subscription that they are signing up for.)
3 votesHi Jim,
By default the option “Use this card for future transactions” is enabled for all invoices. Customer if needed can uncheck it and make payment. Can you please check it once again and update us on this.
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