Hello there,

The feature you’ve requested is already available in Zoho Subscriptions, please follow the steps given below

One, you can add the email addresses (to whom you want to notify) in the Retry Settings section.
- Navigate to Gear Icon > More Settings > Retry Settings.
- In the following screen, click on the button Credit Card next to On Payment failure field.
- In the email template edit section, you can add the email address of the User you want to notify using the CC field. Once added, they will be notified on each payment failure.

Two, you can add the email address (to whom you want to notify) in the Email Notifications section.
- Navigate to Gear Icon > More Settings > Email Notifications.
- Click the default button next to Payment Failure email notification to edit the email template.
- In the email template edit section, you can add the email address of the User you want to notify using the CC field. Once added, they will be notified on each payment failure.

Note: In both the cases, the email addresses you try to add in the CC field, have to be a User in your Zoho Subscriptions organization.

Also, if you do not wish them to add them as a User in your organization, navigate to Organization Profile and click the Configure Email button and add them as a contact in your organization. Once the contact is added and verified, they will be listed in the CC field’s drop-down.