Varying renewal dates
One of our products is a 12-month contract. The client should be billed the same day of each month (IE, the 18th, or the 30th). Of course, if they are a 31st renewal, some months they need to be charged on the 30th (or in the case of February, on the 28th).
However, I set up a client for an 18th billing date, and when it ran, it was prorated and their renewal set for the 1st. Can we have the ability to use renewal dates other than the 1st of the month? Can we set them individually for each client?
JW
shared this idea
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Hi JW,
Thanks for writing on the forum. Under default settings, the scenario you described should not have happened.
Proration happens only in two scenarios:
1) If you decide to group your invoices into one, all subscriptions for that customer (if there are multiple subscriptions) will be billed on in a single invoice the starting date for the FIRST subscription for that customer, with prorated amounts. So if the first subscription’s starting date happened to be on the 1st, all subscriptions for that customer will be billed on the 1st.
2) If you set a standard billing date to the 1st of each month, all customers will be billed for all subscriptions on the 1st with prorated amounts.
So you either need to stop grouping invoices into one, or you need to turn of the standard billing dates. These settings can be changed under “More Settings”.
Hope that cleared things up for you! Let us know if you need more help.
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JW
commented
Other names for this suggestion include:
Variable renewal dates
custom renewal dates
individual renwal dates
custom renewal dates
