Zoho Subscriptions
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- If it’s a new idea, kindly post a detailed description of your suggestion or idea.
If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com
39 results found
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Direct debit payments (ACH) in Australia
Need integration with a payment gateway that supports direct debit payments (ACH) in Australia
13 votesHi there,
Thank you for posting on our feedback forum.
The Zoho Subscriptions – GoCardless integration allows you to collect direct debit payments in Australia. Kindly switch to Settings > Integrations > Online payments to configure this integration.
Feel free to reach out to support[at]zohosubscriptions[dot]com if you have any questions.
Cheers,
Reshma -
1 vote
We have provided the option to change the portal language for customers under Customers. Select the customer, click on Edit and change the Portal language for that customer.
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make recurring charges with credit card submission the default
"Use this card for future transactions" is not prominent when someone is entering their credit card info to create a subscription. many customers forget to do this and require us to nag them and send reminder emails. we would prefer that the "Use this card for future transactions" is selected as default (or not even an option, since this is a monthly subscription that they are signing up for.)
3 votesHi Jim,
By default the option “Use this card for future transactions” is enabled for all invoices. Customer if needed can uncheck it and make payment. Can you please check it once again and update us on this.
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how can i integrate zoho with spring application
i have spring mvc application. For transactional purpose, I have been searching for payment gateways. I have searched Zoho is suitable to integrate with java. how can i integrate zoho with my spring application. is there anyy sample codes available?
1 voteWe have Zoho Subscriptions Java Client Library hosted in https://github.com/zoho/subscriptions-java-client. You can use these Java resources to integrate Zoho subscriptions with Spring java application. For further requirements and examples, you can contact support[at]zohosubscriptions[dot]com
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Brazilian Payment Gateways
List of available brazilian payment gateways. Please integrate to one of them:
iugu.com.br
widepay.com.br
paypal.com.br
pagseguro.com.br
gerencianet.com.br
mercadopago.com.br
muxi.com.br
mundipagg.com/1 voteHello!
We’re happy to tell you that we support Brazilian Payment Gateways.
Zoho Subscriptions is integrated with 2Checkout for one time payments and PayPal Payments pro – only Express checkout for recurring payments in case of Brazil Currency.
For more details, please refer the help document,
https://www.zoho.com/subscriptions/help/payment-gateways.html -
Indian Payment Gateways
When will you support a payment gateway from India?
1 voteHey!
We are happy to say that Zoho Subscriptions has integrated with an Indian Payment Gateway, Razorpay.
Head over to the below link to find more information on the integration.
https://www.zoho.com/subscriptions/help/payment-gateways.html#razorpay
If you have further queries feel free to get back to us at support[at]zohosubscriptions[dot]com.
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I need the Option for accepting Offline Payments
We have Indian as well as Foreign client those do offline payments. so I won't that option to accept offline payments
1 voteHi Dhvani. At the time this ticket was raised, you can already accept offline payments in Zoho Subscriptions by manually recording a payment for a subscription.
This help document tells you how:
https://www.zoho.com/subscriptions/help/trans-payments.html#record-offline-payment
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webhook to notify every new transaction
webhook to notify every new transaction
I would like to be notified if any transaction has been created (Invoice, Credit Note, Refund and so on)
10 votes -
Payment Success Email Notifications for Dunning Subscriptions
It would be ideal if you could provide an Email that sends out a notification whenever there's a Successful Payment against a Subscription in Dunning. This would help us keep a track of and manage the services better from our end as well.
1 voteHi Jeff,
This feature is already available in Zoho Subscriptions. To enable this, please go to Settings > Retry Settings . In the Payment Success field, please select ‘Send Payment Thank-you Along With Invoice’ option. Doing this will send the thank-you note and invoice to your customers whenever there’s a successful payment in dunning.
If you want to receive the same notification for your reference, you would need to ensure that your email ID is added in the Products module in the ‘Notification Mail Address’ field. Apart from this, if you have setup Subscription Renewal in the Webhooks section of the Settings page, you will be notified automatically.
Hope this helps.
Please feel free to write to support@zohosubscriptions.com, if you need further clarifications. We’d be happy to help.
Regards,
Zoho Subscriptions Team -
List Subscriptions for Customer
We need the ability to list the Subscriptions associated with a Customer.
1 voteYou can now list all subscriptions for a particular customer using the API with the following request URI:
https://subscriptions.zoho.com/api/v1/subscriptions?customer_id={customer_id}
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List Invoices for Customer
In order to use the API to add Payments we must include the invoice IDs. We need an API to retrieve the invoices for a particular customer, preferably with a specified status. Currently we may only retrieve all invoices for all customers regardless of status.
1 voteYou can now use the following request URI to retrieve a list of invoices for a particular customer through the API.
https://subscriptions.zoho.com/api/v1/invoices?customer_id={customer_id}&filter_by=Status.Paid
You can filter the list of invoices by these possible status criteria, depending on how you’d like to filter it:
Status.Paid, Status.OverDue, Status.Sent, Status.Void, Status.All
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Webhook notifications for Invoice status change
Suppose if the invoice status changed from sent to overdue, Zoho subscriptions should trigger webhook notifications.
1 vote -
The ability to set multiple automated reminders
While the existing Subscription Renewal Ahead email works fine, it is limited to just 5 days. The ability to set-up multiple reminders for online subscriptions on varying intervals, similar to the Reminders for Offline Subscriptions, would be very helpful.
1 voteHi there,
Hi there,
Though the default ‘Renewal ahead’ email goes out 5 days before the renewal date, you can configure additional email alerts using automation workflows.
Kindly choose Settings > Automation > Email alerts. While creating an email alert, you can choose to create a ‘custom event’, where you can enter when exactly you want to trigger the email before the ‘Next invoice date’.
If you need any assistance in setting this up, feel free to reach out to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Make telephone number mandatory
It is possible to make the address fields mandatory but can you add contact number to this also. We always need a customer contact number and enforcing this policy at sign up would be very helpful.
Thanks
Rob
3 votesIt is already available in our Version2 hostedpage.
You can customize them under settings → Hosted pages → Account information -
CRM Sync
Zoho CRM Sync Frequency
6 votesZoho Subscriptions and Zoho CRM will automatically sync every two hours. Also, you can use the Sync Now button to instantly sync the data between the apps. Refer the link below to know more https://www.zoho.com/subscriptions/help/crm-integration.html#auto-sync
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webhook to notify the expiration of trial.
webhook to notify the expiration of trial.
I would like to know with a webhook when a subscription goes from trial to trial expired
2 votesThe subscription cancellation webhook will be triggered when the trial got expired.
you can find the status of the subscription has trial expired in the payload. -
Automatically Send Invoice to Zoho CRM
I use Zoho CRM and Integrate with Quickbooks, I would like to have the Invoices that are created be sent to Zoho CRM so we can keep track of everything in one interface.
3 votes -
new subscription
Now it is possible to send an e-mail for a new subscription containing max 100 characters. Please increase the number of max characters so it is also possible to enclose longer mail. Plus please make it possible to add PDF files (e.g. terms and conditions). Since in our country it is mandatory that you can proof that you made the terms available for customers. Sending them an email with a PDF is one of the possibilities to do so.
Thank you!
3 votesYou can add the terms and condition under setting→preferences→ invoice
Which will be reflected in the pdf generated. Will that work for you -
Making the plan quantity as a field in hostedpage
In hosted page it would be better if provided the plan quantity to be an input field so that the customer itself can select the quantity by themselves.
3 votes
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