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Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

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7 results found

  1. Include feature option for back dated subscription in zoho subscriptions.

    Include feature option for back dated subscription in zoho subscriptions.

    131 votes
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    8 comments  ·  Subscriptions  ·  Admin →
    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    We’ve finally released this long-awaited feature: creating backdated subscriptions!

    While creating a subscription, you can now select an activation date previous to the present date to create a backdated subscription. You can do this from the API as well.

    This can be especially useful when you’re manually recording subscriptions days after you’ve made a sale. Also, if you’re migrating your existing subscriptions from another system, this can prove essential.

    Participate in the discussion about the new feature on the forums: https://forums.zoho.com/topic/new-feature-create-back-dated-subscriptions

  2. Extend existing Subscription

    In our project we need to have an ability to extend existing subscription.

    For example – we have Basic plan. Then we create subscription with billing_cycles = 12 (It means that subscription will be closed in one year).
    We want to add an ability for our customers to extend their subscription, e.g. for 6 month.

    108 votes
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    Completed  ·  6 comments  ·  Subscriptions  ·  Admin →

  3. pause subscription

    pause subscription other than canceling it

    45 votes
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    6 comments  ·  Subscriptions  ·  Admin →

  4. Hold on Subscriptions

    I need to be able to put a hold on subscriptions. I'd prefer to not have to cancel a subscription if the customer is suspending auto renewal for a month.

    41 votes
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    3 comments  ·  Subscriptions  ·  Admin →
    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi there,

    Thank you for showing your support for this feature. We understand that putting customer subscriptions on a temporary hold is really important for your business. Zoho Subscriptions allows you do this by simply pausing the subscriptions.

    You can pause it immediately or schedule it for a later date. If you know when it wants to be resumed, you can even tell that to Zoho Subscriptions, and the system will take care of it! Here’s our help document on this:

    https://www.zoho.com/subscriptions/help/subscriptions.html#pause-resume

    You can try this and share your feedback to support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  5. Webhook for subscription custom fields update action.

    If your are using custom fields to keep data specific to your app and you are using Zoho Subsc as the visual interface then it would be necessary to have a webhook trigger on custom fields update to keep your app's db in sync. Please consider this.

    11 votes
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    2 comments  ·  Subscriptions  ·  Admin →
    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi there,

    Thanks for posting on our feedback forum.

    In Zoho Subscriptions, when you configure an event-based webhook, you can choose if you’d like to trigger the webhook when any field in a subscription is updated (or) when select fields are updated. By choosing either of these, you can trigger a hook once the subscription custom fields are updated.

    Kindly give this a try and share your feedback to support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  6. Allow edition of Subscriptions with Future status

    Hello !!

    When trying to change the quantity of a subscription that is still with status = Future, using the Zoho Subscriptions API, I got this error:

    {"code":107204,"message":"Future subscriptions can not able to update."}

    We are working in an automation process that requires an initial (migration) creation of a few thousand subscriptions to start in a future date (in a range of 1 to 365 days), however in that time frame the customer can change the quantity (adding or reducing the number of users) associated with the subscription.

    We need to keep that quantity updated, while still waiting for the…

    7 votes
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    1 comment  ·  Subscriptions  ·  Admin →

  7. Cancellation reasons

    When a customer wants to cancel, a short form pops up asking why they want to cancel, and maybe offers a coupon, etc

    See: https://baremetrics.com/features/cancellation-insights

    3 votes
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    0 comments  ·  Subscriptions  ·  Admin →
    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi there,

    Thanks for posting on our feedback forum.

    Zoho Subscriptions allows you to customize your customer cancellation journey. You can either place a plain text box to collect the cancellation reason, or enter pre-defined options for the customers to choose from.

    To try this, please log into your Zoho Subscriptions account and choose Settings > Preferences > Subscriptions > Cancellation preferences.

    Regards,
    Reshma

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