39 results found

1. webhook to notify the expiration of trial.

   webhook to notify the expiration of trial.

   I would like to know with a webhook when a subscription goes from trial to trial expired

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   Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

   The subscription cancellation webhook will be triggered when the trial got expired.
   you can find the status of the subscription has trial expired in the payload.

2. Webhook notifications for Invoice status change

   Suppose if the invoice status changed from sent to overdue, Zoho subscriptions should trigger webhook notifications.

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3. Is razorpay a payment gateways supported by Zoho Subscriptions??

   Is razorpay a payment gateways supported by Zoho Subscriptions??

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   Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

   Hi Ekta,

   Yes! Zoho Subscriptions does have an integration with Razorpay using which you can collect payments via card, UPI, Net banking, and more. Sorry about the delay in getting back to your request.

   Cheers,
   Reshma

4. custom domain client portal
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5. Custom Domain url

   Apply business domain for Subscription url as like Zoho Books

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   Available  ·  0 comments  ·  Hosted payment pages  ·  Delete…  ·  Admin →
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6. Total Number of Subscriptions should Appear

   The subscriptions list shows the word "total" at the bottom. It should include the total number of subscriptions.

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   Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

   Hi there,

   In Zoho Subscriptions, once you click on the word “Total” at the bottom of the subscription list, the count will be displayed.

   Hope this helps.

   Regards,
   Reshma

7. pre fill hosted check out page

   I want to pass info in the hosted page URL to pre-fill email, name or firstname in the check out form.

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   Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

   Hi there,

   Thank you for posting on our feedback forum.

   Zoho Subscriptions allows you to pre-fill fields and then direct customers to the hosted page. You can check out this guide to get started:

   https://www.zoho.com/subscriptions/help/pre-fill.html

   If you need any further assistance, please reach out to support[at]zohosubscriptions[dot]com

   Regards,
   Reshma

8. The ability to set multiple automated reminders

   While the existing Subscription Renewal Ahead email works fine, it is limited to just 5 days. The ability to set-up multiple reminders for online subscriptions on varying intervals, similar to the Reminders for Offline Subscriptions, would be very helpful.

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   0 comments  ·  Email Notification  ·  Delete…  ·  Admin →
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   Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

   Hi there,

   Hi there,

   Though the default ‘Renewal ahead’ email goes out 5 days before the renewal date, you can configure additional email alerts using automation workflows.

   Kindly choose Settings > Automation > Email alerts. While creating an email alert, you can choose to create a ‘custom event’, where you can enter when exactly you want to trigger the email before the ‘Next invoice date’.

   If you need any assistance in setting this up, feel free to reach out to support[at]zohosubscriptions[dot]com

   Regards,
   Reshma

9. how can i integrate zoho with spring application

   i have spring mvc application. For transactional purpose, I have been searching for payment gateways. I have searched Zoho is suitable to integrate with java. how can i integrate zoho with my spring application. is there anyy sample codes available?

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   1 comment  ·  API  ·  Delete…  ·  Admin →
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   Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

   We have Zoho Subscriptions Java Client Library hosted in https://github.com/zoho/subscriptions-java-client. You can use these Java resources to integrate Zoho subscriptions with Spring java application. For further requirements and examples, you can contact support[at]zohosubscriptions[dot]com

10. List Invoices for Customer

    In order to use the API to add Payments we must include the invoice IDs. We need an API to retrieve the invoices for a particular customer, preferably with a specified status. Currently we may only retrieve all invoices for all customers regardless of status.

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    Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    You can now use the following request URI to retrieve a list of invoices for a particular customer through the API.

    https://subscriptions.zoho.com/api/v1/invoices?customer_id={customer_id}&filter_by=Status.Paid

    You can filter the list of invoices by these possible status criteria, depending on how you’d like to filter it:

    Status.Paid, Status.OverDue, Status.Sent, Status.Void, Status.All

11. List Subscriptions for Customer

    We need the ability to list the Subscriptions associated with a Customer.

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    Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    You can now list all subscriptions for a particular customer using the API with the following request URI:

    https://subscriptions.zoho.com/api/v1/subscriptions?customer_id={customer_id}

12. Payment Success Email Notifications for Dunning Subscriptions

    It would be ideal if you could provide an Email that sends out a notification whenever there's a Successful Payment against a Subscription in Dunning. This would help us keep a track of and manage the services better from our end as well.

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    0 comments  ·  Dunning Management  ·  Delete…  ·  Admin →
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    Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi Jeff,

    This feature is already available in Zoho Subscriptions. To enable this, please go to Settings > Retry Settings . In the Payment Success field, please select ‘Send Payment Thank-you Along With Invoice’ option. Doing this will send the thank-you note and invoice to your customers whenever there’s a successful payment in dunning.

    If you want to receive the same notification for your reference, you would need to ensure that your email ID is added in the Products module in the ‘Notification Mail Address’ field. Apart from this, if you have setup Subscription Renewal in the Webhooks section of the Settings page, you will be notified automatically.

    Hope this helps.

    Please feel free to write to support@zohosubscriptions.com, if you need further clarifications. We’d be happy to help.

    Regards,
    Zoho Subscriptions Team

13. I need the Option for accepting Offline Payments

    We have Indian as well as Foreign client those do offline payments. so I won't that option to accept offline payments

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    1 comment  ·  Invoice  ·  Delete…  ·  Admin →
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    Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi Dhvani. At the time this ticket was raised, you can already accept offline payments in Zoho Subscriptions by manually recording a payment for a subscription.

    This help document tells you how:

    https://www.zoho.com/subscriptions/help/trans-payments.html#record-offline-payment

14. Send email notification to additional people when a subscription payment fails

    It would be great if we could set up a workflow and/or notification to email additional people within our company when a subscription payment fails. Right now those notices go to one person only and we'd like to be able to copy other people on any payment failures.

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    Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hello there,

    The feature you’ve requested is already available in Zoho Subscriptions, please follow the steps given below

    One, you can add the email addresses (to whom you want to notify) in the Retry Settings section.
    - Navigate to Gear Icon > More Settings > Retry Settings.
    - In the following screen, click on the button Credit Card next to On Payment failure field.
    - In the email template edit section, you can add the email address of the User you want to notify using the CC field. Once added, they will be notified on each payment failure.

    Two, you can add the email address (to whom you want to notify) in the Email Notifications section.
    - Navigate to Gear Icon > More Settings > Email Notifications.
    - Click the default button next to Payment Failure email notification to edit the email template.
    - In the email template edit section, you can add the email address of the User you want to notify using the CC field. Once added, they will be notified on each payment failure.

    Note: In both the cases, the email addresses you try to add in the CC field, have to be a User in your Zoho Subscriptions organization.

    Also, if you do not wish them to add them as a User in your organization, navigate to Organization Profile and click the Configure Email button and add them as a contact in your organization. Once the contact is added and verified, they will be listed in the CC field’s drop-down.

    Hello there,

    The feature you’ve requested is already available in Zoho Subscriptions, please follow the steps given below

    One, you can add the email addresses (to whom you want to notify) in the Retry Settings section.
    - Navigate to Gear Icon > More Settings > Retry Settings.
    - In the following screen, click on the button Credit Card next to On Payment failure field.
    - In the email template edit section, you can add the email address of the User you want to notify using the CC field. Once added, they will be notified on each payment failure.

    Two, you can add the email address (to whom you want to notify) in the Email Notifications section.
    - Navigate to Gear Icon > More Settings > Email Notifications.
    - Click the default button next to Payment Failure email notification to edit the email template.
    - In the email template edit section,… more

15. Offering a discount to the monthly payment (or a free month) to an existing member for referring a new member.

    I would like to offer any existing member a discount if they bring in a new member. This would have to be via a member code? Or the existing member name? If their name is entered on sign up then the existing member will get a discount. Can this be made possible?

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    Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi,

    You can get this done by using Zoho Creator along with Zoho Subscriptions.

    You can create a custom field in Zoho Subscriptions for customer with the label name Referral Code and data type as Auto-Generate number to create unique referral code for each customer. You can then use Zoho Creator to listen to New Subscription webhook from Zoho Subscriptions, so that when a referred customer signs up , he/she will have to enter the referral code of the referrer in the Hosted page. Zoho Creator will be notified when this subscription gets activated through the webhook, and it can capture the referral code and use it to identify the customer (referrer) and add a coupon for his/her next subscription.

    You can have a look at this forum post -

    https://forums.zoho.com/topic/referral-program-5-8-2016

    where we have provided suggestions to various use-cases for applying the discount.

    For any further assistance, feel free to contact us at support[at]zohosubscriptions[dot]com

    Hi,

    You can get this done by using Zoho Creator along with Zoho Subscriptions.

    You can create a custom field in Zoho Subscriptions for customer with the label name Referral Code and data type as Auto-Generate number to create unique referral code for each customer. You can then use Zoho Creator to listen to New Subscription webhook from Zoho Subscriptions, so that when a referred customer signs up , he/she will have to enter the referral code of the referrer in the Hosted page. Zoho Creator will be notified when this subscription gets activated through the webhook, and it can capture the referral code and use it to identify the customer (referrer) and add a coupon for his/her next subscription.

    You can have a look at this forum post -

    https://forums.zoho.com/topic/referral-program-5-8-2016

    where we have provided suggestions to various use-cases for applying the discount.

    For any further assistance, feel free to… more

16. Customer can change portal language
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    Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    We have provided the option to change the portal language for customers under Customers. Select the customer, click on Edit and change the Portal language for that customer.

17. Add the possibility to automatically/through the API enable client portal for a customer

    Add the possibility to automatically enable client portal for a customer. Currently the permissions need be addressed manually via the admin portal for each customer. It would be great to automate this via the API.

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    3 comments  ·  Subscriptions  ·  Delete…  ·  Admin →
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    Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hey Attila,

    We are glad to inform you that, we do have an option to enable portal for a customer through the API. You will just have to pass the node is_portal_enabled, when creating a customer (POST —> /customers) or editing a customer (PUT —> /customers/CUSTOMERID ).
    Please reach us at support[at]zohosubscriptions[dot]com, if you are facing any other issues regarding the same.

18. Indian Payment Gateways

    When will you support a payment gateway from India?

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    Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hey!

    We are happy to say that Zoho Subscriptions has integrated with an Indian Payment Gateway, Razorpay.

    Head over to the below link to find more information on the integration.

    https://www.zoho.com/subscriptions/help/payment-gateways.html#razorpay

    If you have further queries feel free to get back to us at support[at]zohosubscriptions[dot]com.

19. Brazilian Payment Gateways

    List of available brazilian payment gateways. Please integrate to one of them:
    iugu.com.br
    widepay.com.br
    paypal.com.br
    pagseguro.com.br
    gerencianet.com.br
    mercadopago.com.br
    muxi.com.br
    mundipagg.com/

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    Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hello!

    We’re happy to tell you that we support Brazilian Payment Gateways.

    Zoho Subscriptions is integrated with 2Checkout for one time payments and PayPal Payments pro – only Express checkout for recurring payments in case of Brazil Currency.

    For more details, please refer the help document,
    https://www.zoho.com/subscriptions/help/payment-gateways.html