Has there been any progress with this request? It's inconceivable that this basic "feature" has not yet been implemented. Any accounting system should display items from the sales order on the invoice even if the invoiced quantity is 0.

Mike, I have dealt with Zoho a long time, for them to understand North American Market is pointless. I have been in the industry 28 years, and even told them I was willing to help and guide at no cost. They do not listen at all. Their support, some are great, and some should not be answering live help because if I was there next to them, I would be arrested.

For years I have been fighting for critical features, while the features they implant play no relevance.

I totally agree. We are currently evaluating Zoho and this feature is a must to keep customers fully informed about the status of their order.

As my fellow Zohoians have stressed below this issue is very important for our customers. Can someone please confirm if this has been addressed, as mentioned. Thank you.

Has this been addressed? I am setting up forms and can't find a way to do this. This is extremely important to keep track of back orders!!

this is a big problem for us also and should be a big problem for Zoho

Our customers need to see what is on back order on the packing slips and invoices for partial shippments. Without that, a lot of confusion is created. Ideally the original order quantity, previous invoiced quantity, and quantity currently being shipped/invoice would be most helpful.

I think it is imperative for companies selling physical goods to show customers on their invoice if an item they ordered is on backorder or not. We have come across various complaints from customers thinking we have made an error during the order entry process when they receive their invoice because quantity received/invoiced does not match quantity ordered. Is this really that difficult to implement? This is a must have.