The current system is ridiculous and doesn't really make sense. Having to create credit notes, apply them to invoices and then refund them to show it or delete payments, and so on. Half the time it seems like the Zoho tech support can't even figure it out and they end up doing something different like deleting payments then making a credit note to balance the account. There should be a simple way to process partial and full refunds. For example just a button that you click refund, choose the amount being refunded, where the money is being refunded from and then click save. The invoice can show the refund on it for the customer to see and for us to keep track of easier. I understand that we would still need to go to Stripe or Paypal to actually process the physical refund but simplifying the process in Zoho would be amazing. All the other accounting software I've ever used has a simple process similar to what I'm requesting above, so I'm not sure why the Zoho system is built so complicated. Every time we need to process a partial refund we need to contact tech support to figure it out and it never works like it is supposed to in the help documents. It's a big enough headache to make me want to move to a different accounting platform.