Add multiple Desk tickets to the same Invoice
In Desk, you can create an invoice from a ticket.
Would like the ability to "add" a ticket to an already existing invoice.
Example: If we do 3 Help Desk tickets for a customer in the month, from within the first ticket, we could click "+ Invoice" to create the invoice and save it. Then for the 2nd and 3rd ticket, we could click "+ Add to Invoice" and it would let us choose the Invoice to add it.
This way the customer gets 1 bill at the end of the month with the 3 tickets combined on it.
Gene
shared this idea
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Nick Mitchell commented
Yes, this is needed. Sometimes a ticket can take 10 minutes to resolve. We get many tickets per month from the same client. Issuing individual invoices for each ticket is cumbersome and annoying for both us and the client.
Would love to bill all Tickets each month on one invoice, for example. -
Allen Crist commented
I'm surprised this isn't a standard feature.