Zoho Subscriptions
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4 results found
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Customized subscription expiry notifications
currently: Sent 3 days before the subscription expiry date
idea: allow to create customized and multiple expiry date (say 30 days, 45 days and 90 days)6 votesHi there,
Though the default ‘Subscription about to expire’ email goes out 3 days before the expiry date, you can configure additional email alerts using automation workflows.
Kindly choose Settings > Automation > Email alerts. While creating an email alert, you can choose to create a ‘custom event’, where you can enter when exactly you want to trigger the email before the ‘End date’.
If you need any assistance in setting this up, feel free to reach out to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
new subscription
Now it is possible to send an e-mail for a new subscription containing max 100 characters. Please increase the number of max characters so it is also possible to enclose longer mail. Plus please make it possible to add PDF files (e.g. terms and conditions). Since in our country it is mandatory that you can proof that you made the terms available for customers. Sending them an email with a PDF is one of the possibilities to do so.
Thank you!
3 votesYou can add the terms and condition under setting→preferences→ invoice
Which will be reflected in the pdf generated. Will that work for you -
The ability to set multiple automated reminders
While the existing Subscription Renewal Ahead email works fine, it is limited to just 5 days. The ability to set-up multiple reminders for online subscriptions on varying intervals, similar to the Reminders for Offline Subscriptions, would be very helpful.
1 voteHi there,
Hi there,
Though the default ‘Renewal ahead’ email goes out 5 days before the renewal date, you can configure additional email alerts using automation workflows.
Kindly choose Settings > Automation > Email alerts. While creating an email alert, you can choose to create a ‘custom event’, where you can enter when exactly you want to trigger the email before the ‘Next invoice date’.
If you need any assistance in setting this up, feel free to reach out to support[at]zohosubscriptions[dot]com
Regards,
Reshma -
Send email notification to additional people when a subscription payment fails
It would be great if we could set up a workflow and/or notification to email additional people within our company when a subscription payment fails. Right now those notices go to one person only and we'd like to be able to copy other people on any payment failures.
1 voteHello there,
The feature you’ve requested is already available in Zoho Subscriptions, please follow the steps given below
One, you can add the email addresses (to whom you want to notify) in the Retry Settings section.
- Navigate to Gear Icon > More Settings > Retry Settings.
- In the following screen, click on the button Credit Card next to On Payment failure field.
- In the email template edit section, you can add the email address of the User you want to notify using the CC field. Once added, they will be notified on each payment failure.Two, you can add the email address (to whom you want to notify) in the Email Notifications section.
- Navigate to Gear Icon > More Settings > Email Notifications.
- Click the default button next to Payment Failure email notification to edit the email template.
- In the email template edit section,…
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