I think you can write to Zoho tech support to help with your problem. It's a lot faster than looking for answers on forums. In general, CRM is the best thing that people could come up with to run a business. This system dramatically increases the company's productivity and increases revenue from bringing in new customers. My sales managers thanked me very much when I implemented CRM in my company. I use a system to scan my customers' IDs, idanalyzer.com(https://www.idanalyzer.com/products/prime-id-scanner.html). That is very important to me because I work in the tourism industry.
I think you can write to Zoho tech support to help with your problem. It's a lot faster than looking for answers on forums. In general, CRM is the best thing that people could come up with to run a business. This system dramatically increases the company's productivity and increases revenue from bringing in new customers. My sales managers thanked me very much when I implemented CRM in my company. I use a system to scan my customers' IDs, idanalyzer.com(https://www.idanalyzer.com/products/prime-id-scanner.html). That is very important to me because I work in the tourism industry.