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  1. Payment Success Email Notifications for Dunning Subscriptions

    It would be ideal if you could provide an Email that sends out a notification whenever there's a Successful Payment against a Subscription in Dunning. This would help us keep a track of and manage the services better from our end as well.

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    0 comments  ·  Dunning Management  ·  Admin →
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    Available  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi Jeff,

    This feature is already available in Zoho Subscriptions. To enable this, please go to Settings > Retry Settings . In the Payment Success field, please select ‘Send Payment Thank-you Along With Invoice’ option. Doing this will send the thank-you note and invoice to your customers whenever there’s a successful payment in dunning.

    If you want to receive the same notification for your reference, you would need to ensure that your email ID is added in the Products module in the ‘Notification Mail Address’ field. Apart from this, if you have setup Subscription Renewal in the Webhooks section of the Settings page, you will be notified automatically.

    Hope this helps.

    Please feel free to write to support@zohosubscriptions.com, if you need further clarifications. We’d be happy to help.

    Regards,
    Zoho Subscriptions Team

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