Channel Sync should prompt when new items appear and creating or linking to the existing item should be user discretion.
this is the current way your programs seems to work
eBay>Zoho=autocreate new item+item group with only the one item
the way i would appreciate it working is
eBay>Zoho=Prompt me when new items appear in eBay and ask if id like to link an existing item
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AdminReshma
(Community Manager, Zoho Corporation)
shared this idea
The idea has been implemented.