Include proper tax detail in Shopify Sales Orders - City, State, County
When a Sales Order is sync'd from Shopify the taxes are generally labeled as:
Shopify Sales Tax[6.5] (6.5%)
Shopify Sales Tax[2.00] (2%)
Shopify Sales Tax[1.00] (1%)
When in reality these taxes are State, County, City taxes. This massively impairs reporting to tax authorities when using Zoho.
The Tax Group on the Sales Order appears to come in correctly - likely based on the contact in Zoho, however, each line item gets the Shopify General Tax Group assigned and the SO Tax Summary has the General Shopify labels for each of the 3 tax lines. I was told this can not be automatically fixed with a custom function because it is a marketplace order and cannot be changed.
What is a customer left to do? As volume of sales grow, the manual process of monthly reconciliation grows, this is not a sustainable platform for the customer if this is the case. Please advise how this can be resolved so the customer can manage reporting properly to tax authority without such an arduous monthly process.
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