The new update that marks a sale order that is not competed as "closed" just because is was invoiced is very confusing and inefficient
The new update that marks a sale order that is not competed as "closed" just because is was invoiced is very confusing and inefficient
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Yotam
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Hi Yotam,
There are two options under the Sales Order preferences that allow you to Close a Sales Order based on those conditions ( #1 when the sales order has been invoiced or #2 when the shipments associated to the sales order have been delivered).
By default the system would have chosen option #1. Please navigate to Sales Order preferences under settings and change it to option #2. Following this, sales orders will be marked as closed only when the shipments have been delivered to your customers. Hope this helps. :)