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Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

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5 results found

  1. Customer Portal

    Hi
    I think having a Customer portal where a customer can view the status of their subscription, view past invoices, payments etc even upgrade / downgrade from there. Similar portal idea to Zoho Books portal would be a great feature. We look after a lot of Fitness Studio who are wanting a system that their members can access to view their membership / subscriptions.

    11 votes
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    2 comments  ·  Usability  ·  Admin →

  2. Filter for Customers without a Subscription

    We need the ability to show a list of customers who do NOT have a subscription tied to their account. As of right now, we have to manually click each account and visually check to see if there is a subscription tied to the account. Needless to say, with over 100+ accounts, this is nearly impossible to manage.

    8 votes
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    0 comments  ·  Usability  ·  Admin →

  3. Live chat or direct messaging system in client portal

    I think an option for live chat or direct messaging via the portal is a good option. So when us and the client are logged in we can talk easyier. Great for smaller companies.

    4 votes
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    0 comments  ·  Usability  ·  Admin →
    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Dear customers,

    We are happy to inform that Zoho Subscriptions is now integrated with Zoho SalesIQ. This integration allows you to set up live chat support within your customer portal.

    By providing real-time assistance to your customers via the self-service portal, you can close your books faster, keep more customers happy, and elevate your overall customer experience.

    To set up this integration, you can log in to your Zoho Subscriptions account and choose Settings > Integrations > Zoho apps > Zoho SalesIQ.

    If you’d like to share feedback on this integration, feel free to write to us at support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  4. Add Custom Fields to Advanced Search

    We really need to use Custom Fields in the Customer records to be able to use Subscriptions. Currently we can't search based on information in the custom fields. This is almost a show stopper for us as it makes it very difficult for users to quickly locate customers.

    3 votes
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    0 comments  ·  Usability  ·  Admin →
    Completed  ·  AdminReshma (Community Manager, Zoho Corporation) responded

    Hi there,

    Zoho Subscriptions allows you to perform an ‘advanced search’ to filter customer records based on the customer-level custom fields you create.

    You can try this and share your feedback to support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  5. subscription invoice

    link to Zoho Invoices from Zoho Subscriptions top-left apps menu

    2 votes
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    0 comments  ·  Usability  ·  Admin →
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