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Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

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4 results found

  1. Customized subscription expiry notifications

    currently: Sent 3 days before the subscription expiry date
    idea: allow to create customized and multiple expiry date (say 30 days, 45 days and 90 days)

    6 votes
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    Hi there,

    Though the default ‘Subscription about to expire’ email goes out 3 days before the expiry date, you can configure additional email alerts using automation workflows.

    Kindly choose Settings > Automation > Email alerts. While creating an email alert, you can choose to create a ‘custom event’, where you can enter when exactly you want to trigger the email before the ‘End date’.

    If you need any assistance in setting this up, feel free to reach out to support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  2. Send email notification to additional people when a subscription payment fails

    It would be great if we could set up a workflow and/or notification to email additional people within our company when a subscription payment fails. Right now those notices go to one person only and we'd like to be able to copy other people on any payment failures.

    1 vote
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    Hello there,

    The feature you’ve requested is already available in Zoho Subscriptions, please follow the steps given below

    One, you can add the email addresses (to whom you want to notify) in the Retry Settings section.
    - Navigate to Gear Icon > More Settings > Retry Settings.
    - In the following screen, click on the button Credit Card next to On Payment failure field.
    - In the email template edit section, you can add the email address of the User you want to notify using the CC field. Once added, they will be notified on each payment failure.

    Two, you can add the email address (to whom you want to notify) in the Email Notifications section.
    - Navigate to Gear Icon > More Settings > Email Notifications.
    - Click the default button next to Payment Failure email notification to edit the email template.
    - In the email template edit section,…

  3. The ability to set multiple automated reminders

    While the existing Subscription Renewal Ahead email works fine, it is limited to just 5 days. The ability to set-up multiple reminders for online subscriptions on varying intervals, similar to the Reminders for Offline Subscriptions, would be very helpful.

    1 vote
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    Hi there,

    Hi there,

    Though the default ‘Renewal ahead’ email goes out 5 days before the renewal date, you can configure additional email alerts using automation workflows.

    Kindly choose Settings > Automation > Email alerts. While creating an email alert, you can choose to create a ‘custom event’, where you can enter when exactly you want to trigger the email before the ‘Next invoice date’.

    If you need any assistance in setting this up, feel free to reach out to support[at]zohosubscriptions[dot]com

    Regards,
    Reshma

  4. new subscription

    Now it is possible to send an e-mail for a new subscription containing max 100 characters. Please increase the number of max characters so it is also possible to enclose longer mail. Plus please make it possible to add PDF files (e.g. terms and conditions). Since in our country it is mandatory that you can proof that you made the terms available for customers. Sending them an email with a PDF is one of the possibilities to do so.

    Thank you!

    3 votes
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