Zoho Subscriptions

Welcome to our feedback forum!

If you have an idea for a new feature that you want to see in Zoho Subscriptions, then you've reached the right place.

Feel free to post your ideas, comments, or suggestions in this space.

While we cannot promise a timeframe for everything posted here, we'll definitely consider all your valuable suggestions and work on them based on their feasibility.

Before posting, please ensure the following:
  1. Search if your idea for a feature is already listed below. If yes, then vote for it by clicking the Vote button.
  2. If it’s a new idea, kindly post a detailed description of your suggestion or idea.

If you have any questions or would like to share your feedback on our status updates, please drop an email to support@zohosubscriptions.com

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  1. 1 vote
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  2. move products from one plan to another

    Someone has set up our system with all products/services under 1 plan. I wish to move these so they are listed under seperate 'plans' but have found that they can't be moved and must be deleted and recreated. Annoying

    3 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  3. Split invoicing /payment of subscription

    We have a partner who pays for a part of the subscription amount of members. So how can we make this work in Zoho Subscriptions? i.e. A members annual membership fee is payed by 50% by a sponsor. We need to invoice 50% of the fee to a member and 50% to a sponsor (so two different invoices for the same subscription). How can we do this?

    3 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  4. option to select payment frequency while creating a new plan

    Need more billing term like quarterly, half-yearly while creating a plan currently it is only monthly and yearly

    3 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  5. For metered billing you want to be able to collect a deposit in advance

    For metered billing, you want to be able to collect a deposit in advance so that the customer do not run away leaving all the charges unpaid.
    Also, need a way to limit usage to what the customer actually paid for (so it needs to be synced both ways).

    3 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  6. Enter Partial hours as an add-on to a subscription

    We add Hours as a service as an add-on to a subscription, but we need to be able to bill for partial hours. The system currently limits to whole numbers.

    1 vote
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow add-ons in widget

    Within either the product/plan widget, or product page - allow for the user to be able to select option 1 or more add-os before check-out.

    When a customer signs up to a subscription, they often want an add-on, or in my use case, are required to select from a range of add-ons.

    13 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  8. Custom Customers Fields for selected plans

    I have a few plans. One plan needs a custom field takes the customer's T-Shirt size. This is exclusively for this plan only, I dont want this custom field showing up anywhere else.

    1 vote
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  9. Change plans

    In the customer portal, the customer should be able to view all the available plan and then switch from the existing plan to other plan.
    Say there is Silver, Gold Platinum plans and a customer is a subscriber of Gold plan, then on the Change plan page, show all the available plan with the customers subscribed plan i.e. Gold plan selected. The customer selects the other plan and clicks submits, on confirmation switch the customer to other plan calling the Upgrade/Downgrade API in the Subscription system.

    4 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  10. Register / Free plan

    If I understand correctly, a plan always has a price and duration. We're operating on a freemium model, where some content is available to payed users but also some content is available to users who just register.
    It is kind of possible to emulate it by specifying a price of 0 euros, but it looks like a hack; there is still a price shown, there is still payment information asked, and there is still a duration.
    To us, it would be great if there is a 'register' or 'free plan' option that doesn't show the price, doesn't ask for payment…

    8 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  11. Subscription price in foreign currency

    Allow the currency and price to be set in a foreign currency for subscription plans

    62 votes
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    4 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  12. duplicate a plan

    It could be nice and fast to duplicate a plan.

    8 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  13. support VAT

    As an EU company, we need to charge VAT to all EU B2C clients at their local rate, as well as B2B clients in our home country. For other EU-B2B clients we need to collect their VAT number and the invoice should mention "VAT reverse charge".
    This isn't currently supported in Zoho Subscriptions.

    199 votes
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    Gathering Information  ·  8 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add-ons and Coupons Applicable across Products.

    My add ons and coupons apply to all products not just specific products. I think it would deb better if I could create add-ons and coupons that transcend the product level, then link/assign them to all products or specific products and plans. As is is right now I have to add the same add-ons to each product and when I have to edit the add ons we have to look for each in each product and edit them separately. Thats inefficient.

    16 votes
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    3 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  15. Associate Email Templates to Specific Plans

    We have the need to customize and associate different email templates to specific Plans (not Products) which of course have different terms -- we find our customers at times get confused with "this info OR that info applies, depending on your plan option listed above..."

    We think this could be best implemented as an 'override' to the default template associated for that product, which would not disturb anyone's existing configurations.

    Along the same lines, if it isn't pushing it, associating override email templates to Add-Ons in addition to Plans wouldn't hurt either...

    As a work-around we considered separating these Plans…

    7 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  16. Setup referral, reseller or distributor

    Distributor/Affiliate Program: Subscription order from Affiliate on behalf of customer.
    OR
    Setting up one account with multiple profiles.

    13 votes
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    1 comment  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability to Change Billing Date Forward and Backward

    In my project we deliver food products on a reoccurring basis. I would like the ability to move the billing dates as I see fit in order to fine tune our deliveries. So if the customer is on a once every four weeks schedule, but they need their next shipment a week early, I can change their "Next Billing Date" accordingly.

    8 votes
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    1 comment  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  18. addon should have unit price editable

    Currently, when editing/adding a subscription in the GUI, you cannot edit the unit price of an addon. You can only edit the total amount. So if I want to override the price, and I update the qty, I have to do the math myself and put in the total, rather than just being able to put in the qty and unit price and let it do the math for me. You can do this already on the plan, but not the addon.

    3 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  19. Update all product/plan prices by a percentage.

    Once a year I increase/decrease my prices according to the rate of inflation (I believe a lot of subscriptions work in this way). I would like to be able to apply this increase to all products/plans or selected products/plans in one go instead of having to calculate the price increase for each plan and apply it individually.

    4 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
  20. Multiple Revenue Accounts

    Hi! We are a SaaS company, but we do sell professional services with our products. We have been using Z-S since it came out and are big fan! We also use Zoho Books.

    When we setup a new plan, it asks for a revenue account (GL account). What we need is a way for us to separate setup fees on plans into a different GL account than the recurring fees.

    The reason for this is software companies generally separate their one-time services from the recurring ones, such as licensing from implementation fees.

    If a separate revenue account can't be added…

    5 votes
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    0 comments  ·  Plans  ·  Flag idea as inappropriate…  ·  Admin →
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