For Estimate & Invoices in Books, when finalizing an invoice or estimate and preparing to email to a customer the email addresses are all grouped at the bottom of the page, and not sortable. This is a b ig inconvenience when the customer has multiple contacts, as one has to scan the big jumble. The current display shows contact emails from left to right, top to bottom, in order the contact was entered into the zoho. It would be a very nice feature to be able to sort this as a list, alphabetically by first / last name.

A lack of this particular feature, standard with all CRM systems I have worked in, makes the zoho inconvenient and takes a lot of extra time. I have many customers with over 20 individual contacts.

Another half arsed workaround would be to have the ability to mark multiple contacts as primary, with different designations or by importance.